Senior Director, Academic Support Programs and Services

Job Summary

The Senior Director, Academic Support Programs & Services provides operational leadership of all aspects of the department of Academic Support Programs & Services which includes academic support services, disability services, federally funded TRiO programs, and testing and assessment services. This position directs long-range strategic planning and analyzes the effectiveness of programs and services within the department.

Job Description

Essential Job Duties

Typical duties include but are not limited to:

Responsible for operational leadership and direction of academic support programs and services that support student’s academic achievement.

Translates strategic and tactical business plans into department-specific operational plans.

Advises senior administrators in implementing programs, new initiatives, and special projects.

Provides guidance and instills best operating practices as they relate to assigned areas. Establishes internal standards and control procedures which maintain or improve compliance.

Represents the division on cross-functional teams. Responsible for external relations with appropriate groups and stakeholders.

Aligns department goals with overall division strategies.

Develops measurable objectives for the delivery of services and to identify proper resource allocation to achieve objectives and outcomes.

Develops, administers and analyzes continuous assessment of operations. Prepares and evaluates statistical, analytical, and narrative reports to be used for decision making and program improvement.

Keeps abreast of current trends to assist at-risk students in overcoming barriers to college admission, retention, success, and graduation and incorporates best practices into the university programs and services.

Advocates for technological advancements that will contribute to more effective and efficient opportunities for adaptive services and testing services.

Ensures adherence to Federal, State, and University guidelines and regulations for all TRiO and Outreach Programs, including Student Support Services (EDGAR), College Reach Out Program, Scholars Program, and Talent Search.

Ensures the Testing and Assessment Center follows the Professional Standards and Guidelines for Postsecondary Testing as set by the National College Testing Association, the Florida Association of College Test Administration, and the Consortium of College Testing Centers.

Oversees and approves grant writing for TRiO, College Reach Out Program, and Scholars Programs.

Completes required University reporting and confirms that TRiO and College Reach Out programs submit annual performance reports.

Other Job Duties
Other duties as assigned.

Additional Job Description

Required Qualifications

Master’s degree from an accredited institution in higher education, college student development, student affairs, counselor education, or a related field.

Eight years of professional full-time experience working in one or more of the following functional areas in a university setting: academic support services, academic advising, academic success, and/or services for low-income/first-generation/traditionally underrepresented students.

Three years of professional full-time experience as the Director of academic support programs and services such as adaptive services, academic achievement, TRiO and outreach, testing and assessment, or related area.

Any combination of relevant education, experience, and/or certifications may be considered.

Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications

Doctoral degree from an accredited institution in higher education administration or related field.

Ten years of professional full-time progressive experience in at least two of the following functional areas: academic support services, disability services, federally funded TRiO programs, and/or testing and assessment services.

Experience with the process of grant writing and oversight of grant funds, particularly in the area of educational grants.

Leadership experience over multiple departments.

Demonstrated experience with Banner, Workday, Peoplesoft Campus Solutions, or similar large student information systems.

Knowledge, Skills, and Abilities

Knowledge of engaged learning theories, academic and personal skill development, and supplemental support and instruction methodologies.

Knowledge of emerging technologies and best practices in the field of academic support and academic success.

Knowledge of college level strategies to enhance persistence, retention, and timely graduation of students.

Knowledge of federal and state grant proposal writing and performance reporting processes.

Knowledge of budget control principles, practices and procedures.

Knowledge of FERPA and other policies, procedures, and regulations related to the position.

Excellent interpersonal, verbal, and written communication skills.

Excellent organizational skills and the ability to prioritize and complete simultaneous projects.

Skill in organizational management, executive decision-making and problem solving, budget development, and fiscal management.

Ability to develop, implement, and assess programs and services designed to foster academic success.

Ability to work collaboratively and build strategic relations with a diverse group of internal and external constituents.

Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and diverse demands are involved.

Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational structure.

Ability to exercise a high degree of independent judgement in the establishment, interpretation, application, and enforcement of all rules, regulations, and policies.

Ability to effectively manage the work of others by providing information, guidance, and motivation.

Ability to anticipate problems and address them proactively.

Ability to exercise discretion and good judgement at all times.

Ability to collect, organize, analyze and present information in a meaningful manner.
Ability to plan, implement, and evaluate programs.

Ability to demonstrate commitment to diversity and cross-cultural issues.

Salary Range

$80,000 - $83,000

FGCU is an EOE AA /F/Vet/Disability Employer.

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