Lead Support Technician


Posting Details

Job Code/Title 81934 - H - Sr Computer Ops Technician 1 Position Number HU1001 Working Title Lead Support Technician Department Technology Services Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Recruitment Pool All Applicants Anticipated Hiring Range $12.50 - $13.00 Campus MCV and Monroe Park Campus Position Type Hourly Hours/Week Up to 29 Normal work days Varies (See Comments) Normal work hours Varies (See Comments) Job Category Information Technology Does this position provide patient or clinical services to the VCU Health System? No Does this position require a pre-placement medical assessment? No Is any portion of this position grant-funded? No Sensitive Position No Resource Critical Yes Description of the Job

Provide frontline support and assist Media Support Services with maintenance of classroom AV and PC instructional technology as directed, and confirm subsequent system functionality; provide technical advice; and provide end user training. Offices located on VCU’s Academic and Medical Campus.

Required Qualifications

• Engage regularly with end users to provide training and support.

• Coordinate efforts between departments.

• Must have the ability to work on various projects at any one time, solve problems as they come up and complete an assigned task on time.

• Must be a self-motivated worker capable of working independently to complete tasks efficiently – without supervision.

• Occasionally will be required to pick up equipment that can weigh up to 25 lbs.

• Must be detail oriented and organized.

• Must have a working knowledge of common software applications for word processing and spreadsheets.

• Must have good interpersonal skills, demonstrated ability to work with people.

• Must have demonstrated ability to communicate clearly both orally and in writing.

• Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU

• Additional duties as assigned.

Preferred Qualifications

• Preferred experience installing and troubleshooting Professional AV systems.

• Must have the ability to identify and troubleshoot functionality and signal path issues in multimedia AV systems.

Job Open Date 09/23/2020 Remove from posting on or before Open Until Filled Yes Special Instructions to Applicants Additional Information

Shift times will either be (M-W 7:30am-4:00pm, Thurs 7:30-11:30am) or (M-F 7:30am-2pm) depending on departmental needs. This will be determined per semester.

Quick Link http://www.vcujobs.com/postings/100798 Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have one year of experience in troubleshooting network connections?
    • Yes
    • No
  2. * Do you have any experience troubleshooting and supporting installed Audio/Visual systems?

    (Open Ended Question)

  3. * Describe any Information Technology support that you have provided in the past?

    (Open Ended Question)

  4. * How many total years of Information Technology work experience do you have?
    • 0
    • 1-2 Years
    • 3-5 Years
    • 6-10 Years
    • >10 Years
  5. * How many total years of Audio/Visual Technical work experience do you have?
    • <1
    • 1-2
    • 3-5
    • 6-10
    • 10<
  6. * Can you demonstrate working knowledge of computer software, hardware, networking, networking protocols and windows operating systems?

    (Open Ended Question)

  7. * Do you have knowledge of technological devices-laptops, tablets, text-messaging, cell-phone/hand-held devices, and mobile messaging technology?
    • Yes
    • No
  8. * What is a unique qualification/skill related to customer service, information technology, or audiovisual technology you have that would be benefit the department as a whole?

    (Open Ended Question)

Optional & Required Documents
Required Documents
  1. Resume
Optional Documents
  1. Cover Letter/Letter of Application
  2. Other Document


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