Assistant Director of Admissions

Position Details

Position Assistant Director of Admissions Full Time/Part Time Full Time Job Type Regular Position Summary

The Assistant Director of Admissions is responsible for promoting the University to all students seeking higher education and encouraging those students to attend New Mexico Highlands University; processing all inquiries, applications, and admissions to NMHU ; and, contributing to the strategic enrollment management direction of NMHU . Under the broad supervision of the Senior Director of SEM, the Assistant Director of Admissions will have the responsibility of recruitment and admissions oversight for all undergraduate and graduate programs. This includes the management of all recruitment and admissions staff who are responsible or recruiting prospective students, nurturing inquiries to result in applications, coordinating the application process; attending recruitment fairs and events; conducting campus visits; processing applications and admissions; and actively managing a personal contact campaign via multiple mediums to assure exceptional service.

Duties and Responsibilities

• Works in conjunction with the Director of SEM in the on-going development, planning, implementation and assessment of recruitment strategies, tactics, policies and processes. Independently utilize inquiry and applicant data to formulate decisions supporting strategies to meet enrollment goals. Use creative thinking and decision-making skills to identify and select enrollment growth opportunities;
• Works in conjunction with the Director of SEM to ensure continuous improvement of the CRM system and processes based on applicant and departmental experience and feedback;
• Work in conjunction with University Relations to develop and implement a strategic communication flow (both print and e-communications) for prospective students, parents, college & career counselors, tribal education leaders, etc.;
• Oversee the development of strong relationship building with prospective students and their families throughout the admission cycle including personal communication through email, text messaging, phone calls, and personal interaction as appropriate;
• Support on-campus recruitment efforts by leading information sessions, conducting interviews, fielding phone calls, responding to emails, welcoming walk-in visitors, and answering general inquiries;
• Plan and execute off-campus recruiting and yield events such as fairs, individual school visits, webinars, and information sessions;
• Use professional judgment to consult with inquiries and applicants for all programs to ensure quality, assist and convert them throughout the application process, facilitate correspondence between prospective students, the faculty, and staff when appropriate.
• Ensure accurate application data in Slate to assist with recruitment, enrollment and revenue tracking and reporting; maintain security of sensitive information and uphold NMHU values;
• Foster and maintain professional relationships with high school counselors, independent counselors, community-based organizations, industry associations, parents of current students, and alumni;
• Interacts with internal and external partners (e.g. career services, advisors, department chairs, etc.) to support and expand recruitment relationships and opportunities.
• Research and coordinate with Director possible new agreements and relationships;
• Develop and cultivate an in-depth knowledge of the university and its academic and extracurricular programs, and be able to articulate these with accuracy, clarity, and a clear sense of professional commitment to the benefits of an NMHU education;
• Managing assigned geographic territories of the admissions counselors by researching, compiling and analyzing various demographics data. Creating proposal for outreach and presenting findings to management with recommendations;
• Oversee processing of applications and student admissions by admissions coordinators, ensuring smooth handling of students throughout the recruitment and admissions process;
• Proactively plan and manage strategic enrollment management efforts in both recruitment and admissions, and both graduate and undergraduate populations;
• Coordinate with center staff and registrar as needed;
• Contribute to SEM strategic plan;
• Set performance goals and objectives for staff supervised;
• Participates in various campus committees and state and regional professional organizations;
• Assist with departmental activities as needed and participates in university wide events;
• Participates in various campus committees and state and regional professional organizations;
• Maintain regular attendance;
• Performs other miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Bachelor’s degree in any field; at least 3-5 years of experience directly related to the duties and responsibilities specified;
• Two (2) years’ experience working with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and SharePoint); Web browsers (Chrome, Internet Explorer);

Preferred Qualifications

• Master’s Degree in any field;
• Demonstrated technical writing skillset;
• Prior experience working in higher education;
• Knowledge of New Mexico Highlands University and its programs;
• Experience working with a customer relations management system,
• Experience working independently and with a high level of accountability;
• Experience in social media platforms;
• Experience working in Slate, or similar CRM systems;
• Bilingual

Special Conditions for Eligibility Knowledge, Skills, and Abilities

• Coordinates university participation of staff and alumni for national and local college recruitment fairs; coordinates event‐specific organizational aspects, promotional materials and information from the university and its colleges, educational programs and degrees;
• Strong organizational, planning and time management skills;
• Demonstrated ability to work independently and among a dynamic team;
• Communicate on a regular basis via telephone, email, social media, and written correspondence with prospects, applicants, and incoming students and parents to ensure attainment of his/her individual enrollment goals;
• Collect and analyze data as part of ongoing assessment of recruitment program success and new developments in the marketplace;
• Manage special projects, as assigned.
• Proficiency using computers and related IT equipment, including, but not limited to: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and SharePoint); Acrobat Pro, Google Docs, Web browsers (Google Chrome, Internet Explorer, Mozilla Firefox), university administrative databases (Banner, Slate Customer Relations Management ( CRM ) System, Banner Document Management System ( BDMS ), Transfer Equivalency Management System, People Admin);
• Proficient user of laptop computer, projector, and cell phone;
• Must be creative, self-motivated and have the ability to work independently;
• Ability to communicate effectively and persuasively in writing;
• Ability to present oneself with a professional presence and demeanor;
• Exhibit excellent interpersonal skills and ability to work as part of a team in a service-oriented environment;
• Knowledge of customer service standards and procedures;
• Ability to display a keen attention to detail and produce desired results;
• Knowledge of programs/services available to university students;
• Knowledge of community outreach practices;
• Ability to process computer data and to format and generate reports;
• Ability to interpret, adapt, and apply guidelines and procedures;
• Ability to investigate and analyze information and draw conclusions;
• Knowledge of electronic calendar systems for meetings, conferences, and travel;
• Strong organizational skills, and ability to organize workload to ensure deadlines are met; schedule work assignments in order of priority and date received;
• Ability to evaluate student transcripts, admission records, and evaluate data used for student recruitment;
• Strong verbal and written communication skills; capable of establishing a courteous and professional rapport through distance communication tools;
• Ability to work in a fast-paced, cross functional, matrix team environment;
• Proven ability to stay organized and multi-task with shifting priorities and interruptions; demonstrated ability to work effectively under deadline pressure and as part of a team; ability to work collaboratively.
• NMHU is committed to attracting culturally and professionally diverse faculty and staff who engage our students by providing a rich and fulfilling curricular and co-curricular experience. Diverse, bilingual and multilingual candidates are encouraged to apply.

Physical Demands

• Repetitive hand motion and prolonged use of computer;
• Sitting for extended periods of time;
• No or very limited physical effort required.

Working Environment

• Work is performed under limited supervision in a typical office and/or classroom setting with appropriate climate controls.
• Work with frequent interruptions.
• No or very limited exposure to physical risk.

Pay Rate $55,114 Salary Work Location/Campus Center Las Vegas, NM Campus EEO Statement

New Mexico Highlands University is an affirmative action, equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. We are committed to the University values of diversity, accessibility, excellence, and responsiveness.

For disabled access or services call 505-454-3242 or email

Visit the link below for more information regarding affirmative action and equal opportunity:
Equal Employment Opportunity is THE LAW

Posting Number AS417P Open Date 09/23/2020 Close Date Open Until Filled Yes Special Instructions to Applicant

A complete online application must include: 1) Letter of interest/cover letter; 2) Resume; and, 3) Names, telephone numbers and email address of three (3) professional references in online application. References will be contacted in conjunction with on-campus interview. Upload required materials with online application. For disabled access or services, call (505) 454-3242 or contact Human Resources at NMHU IS AN EQUAL OPPORTUNITY EMPLOYER

Quick Link Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Public Job Posting
    • Internal Job Posting
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Website
    • Other
  2. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-3
    • 3-5
    • 5-7
    • 7+
  3. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  4. What is your Philosophy for serving students?

    (Open Ended Question)

  5. Tell us how you maintain constant performance while under time and work load pressures.

    (Open Ended Question)

  6. Briefly tell us about your experience in a leadership, management or supervisory role. How many people were your direct reports and how long were in this position?

    (Open Ended Question)

Documents Needed to Apply
Required Documents
  1. Cover Letter/ Letter of Interest
  2. Resume
  3. Unofficial Transcripts Conferring Required Degree
Optional Documents

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