Academic Advisor (SSP III)/Undergraduate Studies - Advising

California State University, San Bernardino
California, United States
Salary Not specified
Sep 23, 2020
Employment Level
Employment Type
Full Time

Academic Advisor (SSP III)/Undergraduate Studies - Advising & Academic Services
California State University, San Bernardino


Employment Status: Full-time, Probationary, "Exempt" position.

Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Some evenings and weekend hours may be required.

First Review Deadline: This position will remain open until filled. The initial review of applications will begin on October 6, 2020.

Position Overview: Position will be an advisor to CSUSB Undergraduate students in helping them navigate their student experience. Position will coordinate the Undeclared program for Advising and Academic Services.

California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.
At CSUSB, you can:
  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want

Department Summary
Advising and Academic Services provides guidance to undergraduate students throughout their academic journey by assisting them in making informed decisions that support their academic, personal, and career goals.

  • 2 Year Graduation Pledge Program
  • 4 Year Graduation Pledge Program
  • Academic Grievance
  • Academic Probation and Disqualification Counseling
  • Academic Scholarships
  • Basic Skills and Placement
  • Coyote Advising One Stop
  • Excessive Unit (Super Seniors)
  • Finals Week Encouragement
  • Orientation - Advising and Registration
  • Student Success Peer Advising
  • Undeclared Advising

To apply through our new CSU Recruit System, please CLICK HERE

Typical Activities

Typical duties include, but are not limited to:
  • Advise Students (Undeclared, Freshman, Sophomore, Probation, Excessive Units, Pledge Program, Orientation, Basic Skills)
  • Provide academic advising for students and provide tools and resources to enable students to effectively register and create degree plans using online registration system
  • Facilitate options and possible resolutions for individual academic challenges of students who are on academic program
  • Conduct group registration and information sessions to effectively achieve the university's enrollment and retention objectives
  • Advise students regarding academic policies, major, minor, and general education for degree completion
  • Assist with creating and distributing a range of resource materials designed for the efficient enrollment of students in all populations
  • Track and process academic forms and petitions
  • Interact with academic Deans, Department Chairs, and Program Directors regarding specific student situations
  • Attend to student academic inquiries; explain degree options, sequence planning, transfer course information, and degree completion timing.
  • Coordinate Undeclared Program for Advising and Academic Services (monitor progress, orientation, workshops, campus partners)
  • Coordinate and lead in the development of group/individual enrollment and advising sessions for Undeclared students.
  • Plan and develop workshops in partnership with campus community to effectively assist students in making informed decisions to declare in a timely manner.
  • Partner with Faculty/Staff/Alumni to provide major exploration for students who are undecided
  • Monitor Undeclared student progress and work with Advising staff to develop and facilitate undeclared advising plans
  • Provide data/analytics for all undeclared students
  • Coordinate annual Declare day events and programing in collaboration with campus partners
  • Coordinate Social Media projects for Advising and Academic Services
  • Create informational posts for advising related resources
  • Conduct research and analytics for all advising social platforms used and develop innovative, positive and encouraging engagement posts
  • Develop and plan virtual advising resources with college partners to provide student with academic resources that will guide them in the fulfillment of their academic and personal goals
  • Developed, coordinate and maintain LIVE Advising sessions through the @CSUSBAdvising social media platforms
  • Provide data for all social outlets and monitor marketing and engagement strategies and efforts
  • Work with campus partners to build social media presence and resources available to students
  • Coordinate Advising and Academic Services Scholarships
  • Develop and maintain philanthropic efforts for fundraising for all scholarships under the Office of Advising and Academic Services
  • Manage the process and procedures of the application collection, data and work with campus partners (selection committee members, philanthropic partners, campus community and financial aid partners)
  • Develop fundraising efforts for scholarships and build community awareness of scholarship
  • Communicate with recipients to develop marketing and advertising of scholarships available for students who may be eligible
  • Maintain scholarship application submissions, correspondence, and written documentation of all scholarship interactions with donors, campus partners relating to scholarship and students
  • Coordinate Outstanding Faculty Advising award process, procedures and guidelines which include but not limited to, partnering with Undergraduate Studies, Provost and Presidents office, Colleges and departments, Faculty, Staff and student
  • Assist in the planning of the Outstanding Faculty Advising Award ambush which consist of various college departments and President's cabinet
  • Serve on various committees and sub-committees as it pertains to duties and professional development
  • Other Duties as Assigned

Minimum Qualifications

Education and Experience:

Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling work in counseling techniques, interviewing and conflict resolution where such are job-related.

Experience: Equivalent of three years of progressively responsible professional student services work experience. (A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.)

Knowledge, Skills and Abilities:

  • General knowledge of the methods and problems of organizational and program management.
  • General knowledge of research and interview techniques
  • Ability to interpret and apply program rules and regulations.
  • Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
  • Ability to obtain factual and interpretive information through interviews.
  • Ability to reason logically; ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
  • Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
  • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
  • Thorough knowledge of the principles of individual and group behavior.
  • General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, activities and practices of the program area to which assigned.
  • General knowledge of individual counseling techniques.
  • General knowledge, or the ability to rapidly acquire such knowledge, of the overall operation, functions, programs, organizational procedures, and activities of the campus.
  • Working knowledge of student services programs outside the program to which immediately assigned.
  • Ability to analyze complex situations accurately and adopt effective courses of action.
  • Ability to advise students individually and in groups on complex student-related matters.
  • Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
  • Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
  • Ability to carry out a variety of professionally complex assignments without detailed instructions.
  • Ability to establish and maintain cooperative working relationships with a variety of individuals to include faculty, CSU administrators, student organizations, and other private and public agencies and others in committee work, and student advising and community contacts.

    Supplemental Information
    A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

    The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

    California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

    This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

    This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

    To view full description and to apply, visit:


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