OFFICE OPERATIONS ASSOCIATE
- Employer
- University of Wisconsin-Madison
- Location
- Wisconsin, United States
- Salary
- Salary Not Specified
- Date posted
- Sep 22, 2020
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Job no: 227570-US
Work type: Staff-Full Time
Department: WSLH/ADMINISTRATION/ADMIN
Location: Madison
Categories: Office & Administrative Support, Other
Position Summary:
WSLH Proficiency Testing (WSLH PT) provides a broad range of services to approximately 3000 laboratory customers throughout the US and several foreign countries. Over 150 different services are offered and scheduled on multiple ship dates throughout the year. After testing simulated patient samples, laboratory customers return data to us via online entry. When data evaluation is complete, reports are sent to the customers. Scores from PT challenges are also sent to national accreditation agencies which use PT data to monitor customer performance. Significant monetary penalties and/or cease testing orders may be issued to laboratories demonstrating poor performance on PT challenges.
This position serves as the initial contact for the department and uses extensive knowledge of our business to provide timely and reliable response to customer phone and email inquiries and/or appropriately direct inquiries to other staff members. This position also works closely with technical coordinators and management on a variety of critical business processes. In addition, this position helps create shipment paperwork using complex software. Shipment packing rotations and certification/training of biohazard shipping process are required. Substantial knowledge of the business cycle, medical laboratory terminology and custom departmental software is required.
Position duties include: Entering/editing demographic, accreditation, billing and order information into the PT databases, creating/editing forms, and responding to customer questions via phone and email. Competent use of the department's database is demonstrated by the ability to easily navigate multiple screens for accurate entry and/or modification of customer information, generate and print reports and recognize problems. Provide support to customers using online applications for report retrieval and result entry; enter/update customer demographic and accreditation agency information and orders in the appropriate software application; use knowledge of medical terminology to answer customer inquiries regarding appropriate PT services for their clinic or hospital's laboratory testing menu; refer customers to the correct technical coordinator (e.g., hematology, coagulation, blood bank, etc.) for higher level questions; and contact customer accounts for additional information. Create shipment paperwork using business knowledge and printing software application. Collate shipment paperwork and reports for PT programs. Assist in the packing of shipments on a rotational basis. Use of MS Office, particularly Word, Excel, Adobe at an intermediate level is necessary to maintain current documentation.
Position Duties:
List of Duties
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Degree and Area of Specialization:
No Degree Required.
HS Diploma or equivalent.
Minimum Years and Type of Relevant Work Experience:
2 years customer service skills preferred.
Additional Information:
1. Knowledge of medical terminology.
2. Accurate and effective typing skills.
3. Computer skills including:
a. Database navigation
b. MS Office software
c. Web-based applications
4. Effective interpersonal skills.
5. Effective written and oral communication skills.
6. Effective organization and time management skills.
7. Exceptional customer service skills.
8. Accurate filing skills.
9. Effective team skills.
10. Effective recordkeeping practices and documentation skills.
11. Knowledge of billing systems.
12. Problem solving skills.
MS Office experience
Medical terminology
The person must be able to safely lift 50 pounds and sit, stand and walk for a minimum of 90 minutes.
A Criminal Background Check will be conducted.
Department(s):
A526000-WI STATE LAB OF HYGIENE/ADMINISTRATION/ADMIN
Work Schedule:
Standard hours for this position are 8:00 am to 4:30 pm, Monday through Friday.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $15.00 HOURLY
Depending on Qualifications
Instructions to Applicants:
To begin the application process please click on the "" button. You will be asked to upload a current resume/CV, a cover letter briefly describing your qualifications relevant to the position, and a document listing contact information for three (3) references, including at least one supervisor.
If you have questions, you may email hrstaff@slh.wisc.edu or call Kelsey Gordon, 608-262-5594.
Contact:
Kelsey Gordon
kelsey.gordon@slh.wisc.edu
608-262-5594
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Official Title:
OFFICE OPER ASSOCIATE(16160)
Employment Class:
University Staff-Ongoing
Job Number:
227570-US
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Fall 2020. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .
Applications Open: Sep 22 2020 Central Daylight Time
Applications Close: Oct 6 2020 11:55 PM Central Daylight Time
Work type: Staff-Full Time
Department: WSLH/ADMINISTRATION/ADMIN
Location: Madison
Categories: Office & Administrative Support, Other
Position Summary:
WSLH Proficiency Testing (WSLH PT) provides a broad range of services to approximately 3000 laboratory customers throughout the US and several foreign countries. Over 150 different services are offered and scheduled on multiple ship dates throughout the year. After testing simulated patient samples, laboratory customers return data to us via online entry. When data evaluation is complete, reports are sent to the customers. Scores from PT challenges are also sent to national accreditation agencies which use PT data to monitor customer performance. Significant monetary penalties and/or cease testing orders may be issued to laboratories demonstrating poor performance on PT challenges.
This position serves as the initial contact for the department and uses extensive knowledge of our business to provide timely and reliable response to customer phone and email inquiries and/or appropriately direct inquiries to other staff members. This position also works closely with technical coordinators and management on a variety of critical business processes. In addition, this position helps create shipment paperwork using complex software. Shipment packing rotations and certification/training of biohazard shipping process are required. Substantial knowledge of the business cycle, medical laboratory terminology and custom departmental software is required.
Position duties include: Entering/editing demographic, accreditation, billing and order information into the PT databases, creating/editing forms, and responding to customer questions via phone and email. Competent use of the department's database is demonstrated by the ability to easily navigate multiple screens for accurate entry and/or modification of customer information, generate and print reports and recognize problems. Provide support to customers using online applications for report retrieval and result entry; enter/update customer demographic and accreditation agency information and orders in the appropriate software application; use knowledge of medical terminology to answer customer inquiries regarding appropriate PT services for their clinic or hospital's laboratory testing menu; refer customers to the correct technical coordinator (e.g., hematology, coagulation, blood bank, etc.) for higher level questions; and contact customer accounts for additional information. Create shipment paperwork using business knowledge and printing software application. Collate shipment paperwork and reports for PT programs. Assist in the packing of shipments on a rotational basis. Use of MS Office, particularly Word, Excel, Adobe at an intermediate level is necessary to maintain current documentation.
Position Duties:
List of Duties
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Degree and Area of Specialization:
No Degree Required.
HS Diploma or equivalent.
Minimum Years and Type of Relevant Work Experience:
2 years customer service skills preferred.
Additional Information:
1. Knowledge of medical terminology.
2. Accurate and effective typing skills.
3. Computer skills including:
a. Database navigation
b. MS Office software
c. Web-based applications
4. Effective interpersonal skills.
5. Effective written and oral communication skills.
6. Effective organization and time management skills.
7. Exceptional customer service skills.
8. Accurate filing skills.
9. Effective team skills.
10. Effective recordkeeping practices and documentation skills.
11. Knowledge of billing systems.
12. Problem solving skills.
MS Office experience
Medical terminology
The person must be able to safely lift 50 pounds and sit, stand and walk for a minimum of 90 minutes.
A Criminal Background Check will be conducted.
Department(s):
A526000-WI STATE LAB OF HYGIENE/ADMINISTRATION/ADMIN
Work Schedule:
Standard hours for this position are 8:00 am to 4:30 pm, Monday through Friday.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $15.00 HOURLY
Depending on Qualifications
Instructions to Applicants:
To begin the application process please click on the "" button. You will be asked to upload a current resume/CV, a cover letter briefly describing your qualifications relevant to the position, and a document listing contact information for three (3) references, including at least one supervisor.
If you have questions, you may email hrstaff@slh.wisc.edu or call Kelsey Gordon, 608-262-5594.
Contact:
Kelsey Gordon
kelsey.gordon@slh.wisc.edu
608-262-5594
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Official Title:
OFFICE OPER ASSOCIATE(16160)
Employment Class:
University Staff-Ongoing
Job Number:
227570-US
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Fall 2020. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .
Applications Open: Sep 22 2020 Central Daylight Time
Applications Close: Oct 6 2020 11:55 PM Central Daylight Time
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