Student Success Navigator, Catto Scholarship

Community College of Philadelphia

Community College of Philadelphia is dedicated to promoting a work environment that attracts and retains talented and diverse faculty and staff, and which challenges each of us to achieve at the highest level while contributing to the mission of the College. We value and support a culturally diverse and intellectually dynamic community to prepare our students for global citizenship. Join us as we transition from our first 50 years into the next and build upon a legacy that will impact the city of Philadelphia and beyond.

Community College of Philadelphia is seeking to fill a Student Success Navigator, Catto Scholarship position. Reporting to the Associate Director, the Student Success Navigator, Catto Scholarship provides a high-quality onboarding and orientation experience designed to get students off to a solid and supported start as a Catto Scholar. The Student Success Navigator will work with the entire Catto Scholarship team, Enrollment Management, Educational Support Services, and other areas at the College to successfully take students from the admissions process through orientation and bridge programming, providing a broad range of guided supports and services to scholarship recipients. This includes, but not limited to, ensuring Catto Scholars meet all eligibility requirements for a seamless onboarding experience; helping students identify potential barriers to success and connecting them to supports and resources at the outset; connecting all students to their respective Catto Student Success Coach and working with students throughout their time at the College to ensure eligibility is established and maintained for improved retention, student success and completion.

For a complete position description, and to apply online, please visit our career site at jobs.ccp.edu, or click the “Apply” button.

Community College of Philadelphia recognizes that our employees are important and vital to our success. We offer a high-quality, comprehensive program of benefits, which represents an important component of total compensation.

Our benefits include:

• Medical, dental and prescription drug plans for employee and all of their eligible family members
• College-paid life and disability insurance
• College closes for Winter Break the week between Christmas and New Years and for a week in March for Spring Break
• Tuition remission (for classes at the College)
• Forgivable tuition loan (for classes at any accredited academic institution)
• 403(b) retirement plan with 10% College contribution
• Healthcare and Dependent Care flexible spending accounts
• College operates on a 4-day work week during the summer months
• Paid vacation plus holiday and personal time off

Community College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Minimum Qualifications

• Bachelors' degree in education, social services, or related field required.

• Three (3) years of related experience working in a higher education or college and career readiness environment serving culturally diverse populations required.

• Experience with providing resources and services to students and implementing proven strategies to support and improve student retention required.

• Strong organizational and time management skills with exceptional attention to detail required.

• Experience successfully working independently as well as part of a team with a collaborative approach to problem-solving required.

• Ability to work effectively in a fast-paced, collaborative environment required.

• Demonstrated ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds by effectively using cross-cultural skills and abilities required.

• Demonstrated ability to provide excellent customer service required.

• Demonstrated ability to assess student populations in order to develop effective intervention strategies required.

• Ability to travel within the local area required.

• Proficiency using MS PowerPoint, Word and Excel required.

• Experience engaging diverse populations through various mediums such as webinars, presentations, live chat, teleconferencing, email/text/phone, etc. is required.

• Strong written, verbal, and interpersonal communication skills required.

• Ability to recognize and protect confidential information and exercise judgment, tact and diplomacy in handling sensitive information and situations required.

• Awareness of FERPA and ethical principles in working with students required.


Preferred Qualifications

• Master's degree preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.

• Familiarity with integrated management software such as Banner, Starfish and OrgSync, as well as social media platforms, preferred.

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