Telecommunication Systems Specialist 2021-07
TELECOMMUNICATIONS SYSTEMS SPECIALIST 2021-07
INFORMATION AND INSTRUCTIONAL TECHNOLOGY DIVISION (IIT)
Sierra College is seeking a Telecommunications Systems Specialist in the Information and Instructional Technology Division (IIT). Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 18,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at three centers located in Grass Valley, Tahoe/Truckee, and Roseville. Our District prides itself on academic excellence, having been named an Aspen Prize for College Excellence eligible institution for 2019.
Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.
As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community. The ideal candidate will share the College’s commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 18,300 students per term, where approximately: 21% of Sierra College’s students are Latino/a/x, 3% are African-American, 3% are Filipino, 6% are Asian-American, 1% are Native American, 1% are Pacific Islander, 7% are multiracial and 57% are White.
The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, SC4 (Sierra College Community, Creativity, Culture, and Collaboration Training), active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students.
The Telecommunications Systems Specialist ensures continuous telephone system operations; installs, maintains, and provides technical and service support to District voice and data telecommunications systems, including cabling and fiber optic networks; coordinates, prioritizes, and performs telephone systems and equipment repair; maintains and administers Contact Center; and performs a variety of tasks relative to assigned area of responsibility.
EXAMPLES OF FUNCTIONS AND TASKS
representative Duties - The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
- Troubleshoots telecommunications service and equipment problems; analyzes equipment problems using a variety of diagnostic and test devices.
- Creates, modifies, relocates, and deletes digital and analog ports and extensions for phones, fax machines and modems, class of service assignments, least cost routing tables, automatic call distribution groups, digital ports, and system features such as pickup groups, forwarding destinations, hunt and speed dial groups.
- Plans, analyzes, and designs layout of telecommunications facilities and equipment; plans projects with end users and outside service providers.
- Determines speed, capacity, and configuration specifications and places all voice and data trunk orders with telecommunications service providers.
- Schedules and prioritizes work orders and trouble tickets and allocates to technicians, assuring timely completion in accordance with customer needs; reviews work order and trouble ticket resolutions for completeness and accuracy.
- Prioritizes, coordinates, and performs installation and repair service orders as well as those for adds, moves, and changes; replaces or repairs faulty equipment such as telephone set, cabling, cards, protectors, or makes changes to systems database to correct problems; tests equipment for proper operation and features; orders and transports equipment, materials, and tools to sites.
- Installs, maintains, and troubleshoots fiber optic cable systems; performs fiber optic engineering tasks including termination, splicing and testing, adhering to established standards and procedures; installs conduit, wire mold, cable racks, and trays to meet ANSI/EIA/TIA industry standards for cabling and cable terminations.
- Develops and maintains a schedule of preventative maintenance to include testing battery backup system for the PBXs, IDFs, inbound/outbound trunks, and circuits for noise and frequency loss; tests District T-1 circuits.
- Makes cable connections on blocks, jacks, and terminals; makes cross connections, tags, or marks cable designation strips, blocks, and jacks; sets up, installs, and programs devices and equipment including digital, analog, and emergency telephone sets, modems, cell phones, and non-system devices; installs and sets up telephone lines for instructional or other activities; updates records.
- Responds to telephone system emergency situations such as service interruption, PBX system failure, power outages, and damaged cable.
- Coordinates with outside telecommunications providers for maintenance and repair of equipment and peripheral circuits as needed.
- Maintains, updates, and repairs telephone registration system trunks and lines; installs, maintains, and repairs the Proctor E911 system including the ANI and CAMA trunks; downloads and receives event logs, system configurations, status, and alarms.
- Maintains, troubleshoots, and repairs voice mail system; maintains PBX interface trunks and channels; administers voicemail mailboxes, unified messaging and call processing trees.
- Works with local service providers to troubleshoot and repair centralized automatic message accounting trunks for E911 system; checks daily activity and message printouts and reports to verify proper operations; maintains reporting system to provide information on AMCs for the Proctor E911 database.
- Maintains an inventory of materials and supplies such as telephone sets, cords, faceplates, and repair parts.
- Researches new methods of communication for voice, data, video transmissions, and telephone projects, making recommendations on available options; participates with District department managers to estimate telephone system costs, timelines, alternatives, and special needs.
- Confers with contractors and outside service providers involved with telecommunications projects, reviews blueprints and schematics, and evaluates adequacy of specified material and supplies.
- Determines locations for terminal closets, cable, conduit routing, telephone sets, and related equipment, working with contractors and outside service providers to ensure compliance with District requirements and coordinate with internal organizational units.
- Prepares technical specifications for requests for proposals; participates in determining technical aspects of projects, including resources, and time frames.
- Participates in coordinating project tasks and work sequences; monitors and prepares reports of project work-in-progress status.
- Assists in developing the department budget by reviewing past expenditures, projecting upcoming equipment purchase, repair, and labor needs, understanding and evaluating proposed projects and upgrades.
- Ensures that up-to-date records are maintained for the District’s telephone systems including extension numbers, usernames, location, PBX ports, call pick-up groups, ACD groups, system speed dial and hunt groups, architectural designs and drawings.
- Maintains records of telephone company trunks and circuits used and accessed by the District, including data and other specialized digital and analog circuits.
- Performs the duties of a Telecommunications Systems Specialists and other duties as assigned to support the overall objective of the position.
- May train and provide work direction to assigned student workers and temporary help as assigned.
- Performs related duties as required.
QUALIFICATIONS - The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Education and Experience Guidelines: Any combination of education, experience and training that provides the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Two years of college with major course work in electronics, telecommunications, or a related technical field.
Six years of progressive experience in telephone systems design, installation, service, and repair.
License or Certificate:
Possession of a valid California driver’s license
- Principles, theories, methods, and techniques associated with the design, installation, repair and maintenance of complex telecommunication equipment.
- Telecommunications protocols and standards.
- Basic electricity and electronics used in telecommunications.
- Telephone and data wiring to current cabling standards (IE, fiber optic, CAT 5, 5e, 6 ANSI/EIA/TIA), termination, and testing specifications, and other wiring to industry standards and practices.
- Fiber splicing, fiber/connector preparation and testing.
- Voice mail systems including auto attendant, automatic call distribution and system administration.
- Microcomputers, common office productivity software, and custom applications for telephone operations.
- Human relation skills to communicate technical concepts to others, to develop and sequence a line of inquiry that enables problem solving, and to give individual orientations and explanations.
- Reading and writing skills to prepare schematics, descriptions, and reports.
- Math skills to analyze circuitry, understand and document numeric sequences, perform standard math computations, and record distances.
- Carry out the essential functions of the position with limited supervision.
- Provide work that meets established quality requirements.
- Observe, demonstrate, and perform safe work practices and procedures.
- Read electrical/electronic prints/schematics and blueprints.
- Perform mathematical calculations such as frequency counts, trends, and electrical readings.
- Give instructions to users.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain effective working relationships with those contacted in the course of work.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT - The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed in both indoor and outdoor environments; travel from site to site; exposure to noise, dust, fumes, noxious odors, and all types of weather and temperature conditions; exposure to electrical energy.
Physical: Primary functions require sufficient physical ability and mobility to work in an indoor and outdoor environment; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
Salary & Benefits: $32.56 hour, 40 hours per week, 12 months per year. Current work hours are subject to change in accordance with pertinent provisions of the collective bargaining agreement. Family coverage health, dental and vision insurance, P.E.R.S. retirement system, income protection, life insurance, sick leave, vacation, and holidays as provided according to District policy.
- A Sierra College application,
- A resume, and
- A cover letter of no more than 4 pages that addresses:
- The transferable experience, knowledge, skills and abilities to serve as a Telecommunications Systems Specialist.
- What culturally-inclusive/equity-minded practices/strategies would you incorporate into this role?
- Evidence of responsiveness to and understanding of the racial, socioeconomic, academic, and cultural diversity, including individuals with different ability statuses (e.g., physical and/or learning) and how these factors relate to the need for equity-minded practices in the department and the campus community.
Candidates must submit a Sierra College Online Application available at:
DEADLINE: Applications must be received by the Sierra College Human Resources Department no later than FRIDAY, OCTOBER 9TH, 2020. Late or incomplete applications will not be considered. Cover letters and resumes are not required but may be included if applicant so desires. Please note that letters of reference may be utilized during the reference checking process but will not be provided to the hiring committee.
Given the current pandemic in our country, interviews will likely take place virtually via Zoom or a conference call.
TRAVEL EXPENSES BORNE BY THE CANDIDATE (if in person interviews)
Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department. Position description of record on file in the Human Resources Department.
*Sierra Community College District currently operates campuses in Rocklin, Roseville, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time.
EEO/TITLE IX EMPLOYER
Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students.
Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at (916) 660-7006 or via email at EEOT9@sierracollege.edu.
SIERRA COLLEGE HUMAN RESOURCES DEPARTMENT
5100 SIERRA COLLEGE BOULEVARD
ROCKLIN, CA 95677
(916) 660-7105 / email@example.com
Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at (916) 660-7105.
If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider.