*This position is available in both Columbia, MD and Minneapolis, MN. GENERAL SUMMARY: Academic Coaches serve as academic mentors, coaches, advisors, and ultimately are champions focused on the success of their students. Academic Coaches partner with students throughout the life of their academic program. They do not teach courses or competencies; rather they serve as students' primary source of support to ensure each student is making meaningful progress in their program. Academic Coaches work weekly with their assigned students in overcoming learning obstacles and understanding program expectations. They partner closely with Faculty in the academic program to ensure each and every student is receiving the support and academic engagement required for success. Coaches reflect commitment to their students' success in their daily work and maintain a deep personal interest and involvement in their students' academic progress. ESSENTIAL DUTIES & RESPONSIBILITIES:
Providing direct, comprehensive program guidance to assigned
Support students in their educational planning and progress
from enrollment to graduation.
Managing students' academic progress according to university
Helping to ensure students are frequently engaging with Faculty
in any area where they require deeper academic support.
Maintaining appropriate documentation of all academic
Maintaining regular communication with students according to
Serve as an expert in their students' academic program details
and are able to answer or to obtain answers to all the questions
students may have about their programs.
Advise students on time management and schedule benchmarks for
the student to successfully master program concepts, knowledge and
Help students identify their learning strengths and weaknesses
and connect them with the necessary university resources to aid in
Evaluate student learning styles, skills, deficiencies and
goals; identify appropriate learning resources for them to use; and
facilitate their use of those resources.
Evaluate student learning engagement and assessment
Monitor student academic progress, communicating with each
student weekly and intervene as necessary to assist those students
Assist students in career planning within the boundaries of his
or her expertise, and direct students to planning resources in
other areas as appropriate.
Coach students on University policies and procedures, program
requirements and related academic matters.
Work closely with Faculty to ensure that student inquiries are
strategically coordinated and addressed in a timely manner, while
supporting academic integrity and university policies.
Cognitively guide students to develop accountability for their
decisions and an understanding of how those decisions impact their
Provide students with proactive guidance on acclimating to
their new undergraduate lifestyle and building supportive personal
environments and best practices to facilitate their student
Empower students to maintain effective connections to the
University and its online community of learners.
Work a full-time schedule that includes traditional and
nontraditional hours spent on the computer and telephone.
Nontraditional hours include weekend and weekday early morning or
evening hours in the Academic Coach's time zone
#LI-NL1 EDUCATION and/or EXPERIENCE
Minimum 2-3 years' experience working in a service-oriented
environment, teaching or university setting
Must have a strong commitment to education and have the
counseling or coaching skills required to effectively keep
Competency Based Education (CBE) students on track
Strong customer service orientation and excellent communication
Strong problem solving and time management skills
Ability to multi-task
Excellent verbal and written communication skills required
Ability to successfully resolve student issues from request
Effectively work with multiple databases and student
Working knowledge of Microsoft Office Suite.
Experience with integrated technology systems and tools
Skilled at connecting and building rapport with students from
Creative & innovative, able to work independently and in a
Ability to adapt to new and rapidly changing situations.
Familiarity with online learning and Internet technology a
Ability to work from home and available for travel in support
of college requirements
The above statements are intended to describe the general nature
and level of work being performed. They are not intended to be
construed as an exhaustive list of all responsibilities and duties.
Laureate Education, Inc., and all of its subsidiaries or affiliates
are equal opportunity employers. EOE