Patient Service Coordinator

Location
Maryland, United States
Salary
Salary Not Specified
Posted
Sep 21, 2020
Employment Type
Full Time
General Summary/Purpose:

Patient Service Coordinator/Registrar is involved in all registration aspects of the patient encounter. This work includes accurate data entry on each patient to facilitate the patient encounter, expediting the check-in / check-out procedure.

Specific Duties/Responsibilities:

  • Greets each patient in a kind and professional manner.
  • Works collaboratively with colleagues in Registration and in all clinics.
  • Manages patient check – in including verification and entering of insurance information, and patient demographic information into EPIC.
  • Confirms all needed forms are up to date, and signed ( Outpatient agreement)
  • Rotates through expanded hours 6am to 6 pm.
  • May obtain pre-certification as required by patient’s healthcare insurer or managed care provider.
  • Facilitates smooth transfer of patients during their visit within the department or between several departments within Wilmer. Inclusive of correspondence with individual clinic management for clarification of multi appointments.
  • Maintains familiarity with various types of insurances. Contacts insurance carriers for clarification of coverages to avoid denials of payment.
  • Monitors and responds to “missing items” workque.
  • Provides support to both East Baltimore and satellite clinics during events of short staffing ( sickness, vacation, meetings)
  • Collects time of service payment, issues receipts and prepares cash settlement records.
  • Guides patients and families to appropriate resources ( financial counselors, international office, social worker).
  • Maintains cleanliness and stocking of Wilmer’s main lobby area.

Minimum Qualifications:

  • High School Diploma or GED required.
  • One (1) year work experience in a similar customer service-oriented industry required.

Preferred Qualifications:

  • Two (2) years of experience in related ophthalmology and / or JHHS entity preferred. preferred.
  • Knowledge of medical insurance coverage preferred.
  • Experience with Epic electronic medical record system preferred.
  • Medical terminology, and basic computer skills preferred.

Special Knowledge, Skills, and Abilities:

  • Basic computer skills.

Classified title: Patient Service Coordinator

Working title: Patient Service Coordinator

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $15.26 - $21.00 (commensurate with experience)

Employee group: Full time

Employee Status: Non-Exempt

Schedule: Monday-Friday - 8:30am-5:00pm 40hrs/Wk

Location: Wilmer - Central Registration – 600 N Wolfe St., Baltimore, MD – East Baltimore

Department name:10002961-SOM Oph Registration - Ophthalmology

Personnel area (School): SOM – School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

School of Medicine - East Baltimore Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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