Academic Advisor, Front Counter


Posting Details

Posting Number NC00124P Quick Link for Position http://jobs.uafs.edu/postings/1636 Working Title Academic Advisor, Front Counter Position Number 21-26-0009 Department Advisement About the University

For more than 6,000 students each semester, the University of Arkansas – Fort Smith offers a dynamic and diverse learning community with a student-centered approach focused on the success of the individual. Small class sizes combine with innovative, hands-on learning and research experiences alongside expert faculty to ensure students receive a future-focused education at the most affordable tuition rate in the state. The university has undergone significant changes since its founding in 1928 and now offers 51 bachelor’s and associate degrees, two master’s degrees, and 36 certificate programs, all aimed at preparing students for success in the global workforce. UAFS is one of 21 academic institutions and affiliates governed by the University of Arkansas System.

The second-largest city in the state, Fort Smith is located on the Arkansas-Oklahoma border in the heart of the Arkansas River Valley. Established in 1817 as a frontier military post, Fort Smith is now a vibrant and growing city featuring a variety of cultural activities and entertainment options, including a thriving downtown arts and entertainment district. Outdoors enthusiasts will appreciate the Natural State’s plentiful trails, mountains, forests, parks, and waterways, both within city limits and throughout the surrounding area. The city is also within easy driving distance of Tulsa, Kansas City, Dallas, Oklahoma City, Little Rock, and Memphis.

The UAFS campus is comprised of 77 buildings and facilities located on 170 beautifully manicured acres and crowned with the Donald W. Reynolds Campus Plaza, Tower, and Campus Green. Students who choose to live on campus may do so in one of two residence hall complexes, complete with a full-service dining center, or the on-campus apartment complex for married students and upperclassmen. Campus involvement is encouraged by participation in more than 100 registered student organizations, which includes academic societies, a dynamic Greek life system, intramural sports, and cultural/special interest groups. The UAFS Lions compete in NCAA Division II Lonestar Conference in men’s baseball, women’s volleyball, and men’s and women’s basketball, golf, cross country, and tennis.

About the College / Department Position Summary

Responsible for coordinating the front counter of the Advising Center; assisting with change of schedules; registration; referrals to appropriate departments; special events; and recruitment and retention functions. The position reports to the Director of the Advising Center.

Summary of Job Duties

• Greet students and visitors at our front counter and over the phone accessing their general needs. Assist with Change of Schedules, registration, placement and test authorizations, MANE Event registration and answering general questions making appropriate referrals having full knowledge of process and procedures across campus.
• Participate in MANE Event and all Enrollment Management functions, activities and programs
• Maintain student records
• Answer student and community questions through our ROAR@uafs.edu email account.
• Responsible for reports, student communications and special projects as assigned
• Provide customer service and promote the public image of the University to all students and the community in a friendly accurate manner
• Review academic standing of students for possible intervention, support and referrals
• Serve as a student advocate
• Promote retention through innovative programming
• Assist with special events and retention functions to ensure student success
• Responsible for maintaining a positive work atmosphere by acting and communicating in a manner to foster teamwork and by providing leadership to subordinates. Requires consistent on-time attendance.
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree.
• Banner experience a plus.

Please ensure that all relevant application materials include details addressing the minimum qualifications. Applicants not meeting the minimum qualifications will be disqualified from consideration.

License(s)/Certifications Preferred Qualifications

• Professional work experience in academic advising, career planning, admissions or financial aid.

Knowledge, Skills, and Abilities

To perform the job successfully, the following competencies are required for the essential functions of this position:
• Communication Skills: Ability to write and speak clearly and persuasively in positive or negative situations, read and interpret written information, and to have professional group presentation skills. Ability to disseminate educational information to groups and individuals.
• Ability to edit work for accuracy and thoroughness and to monitor own work to ensure quality. Requires STRONG attention to detail.
• Planning/Organizing: Ability to prioritize and plan work activities, use time efficiently, and develop realistic action plans.
• Ability to adapt to changes in work environment, manage competing demands, and deal with frequent changes, delays or unexpected events.
• Dependability: Ability to arrive at work on time, follow instructions, respond to management direction, and solicit feedback to improve performance.
• Ability to work in a technological environment demonstrating proficiency in word processing, spreadsheets, and Banner database application.
• Ability to analyze information and recommend appropriate action.
• Must be able to work in a quality-focused service environment with excellent organizational skills, customer service and in a professional manner.

Special Job Dimensions

Work performed primarily in an office setting. Occasional travel and extended hours required during peak periods. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for extended periods of time, and occasionally stands and walks. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Employee occasionally lifts items up to 10 pounds. The office is open to the public from 8:00 a.m. to 6:00 p.m., Monday through Thursday, and 8:00 a.m. to 5:00 p.m. on Friday.

Work Schedule

The office is open to the public from 8:00 a.m. to 6:00 p.m., Monday through Thursday, and 8:00 a.m. to 5:00 p.m. on Friday. Occasional travel and extended hours required during peak periods.

Salary $30,000 Benefits

Competitive benefits package.

Background Check / Pre-Employment Screening

This position may be subject to a pre-employment criminal background check, sex offender registry check, financial history background check, and/or drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non- discriminatory manner consistent with state and federal law.

Does this position require a background check?
Open Date 09/16/2020 Close Date 10/16/2020 Open Until Filled No Special Instructions to Applicants Anticipated start date EEO Statement

The University of Arkansas – Fort Smith is an equal opportunity, affirmative action institution, dedicated to attracting and supporting diverse student, faculty, and staff populations. The University welcomes applications without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

UA Fort Smith provides equal employment, admission, and educational opportunities without regard to race, color, gender, age, national origin, religion, disability, veterans’ status, sexual orientation, or gender identify. The University abides by all applicable employment laws.

As an equal opportunity/affirmative action employer, the University is committed to provide equal employment opportunities for all applicants and employees with regard to recruitment, hiring, transfer, promotion, compensation, training, fringe benefits and all other aspects of employment.

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
  3. Unofficial College Transcripts
Optional Documents
  1. Proof of Veteran Status
  2. Additional Document
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you understand that failure to complete the Employment History section of the application will result in automatic elimination?
    • Yes
    • No
  2. * Did you complete the Employment History section of the application?
    • Yes
    • No
  3. * Do you understand that failure to upload your unofficial transcript(s) may result in an incomplete application packet?
    • Yes
    • No
  4. * Did you upload your unofficial transcript(s)?
    • Yes
    • No
  5. * Have you ever been fired or asked to resign from a job?
    • Yes
    • No
  6. If yes, please describe.

    (Open Ended Question)

  7. * How did you learn of this employment opportunity?

    (Open Ended Question)

  8. What does good customer service look like to you?

    (Open Ended Question)



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