Systems Analyst, Salesforce Support (63022BR) - W. P. Carey School of Business at ASU

W. P. Carey, ASU
Arizona, United States
$44,900.00 - $70,000.00
Sep 15, 2020
Employment Level
Employment Type
Full Time

Job Description

The W. P. Carey School of Business, Technology Services department is looking for a Systems Analyst Associate, Salesforce Support to work directly with members of the Technology Services team, internal partners, and other technology teams to provide support to clients and to W. P. Carey staff. 

This position will provide expert advice and troubleshooting on one or more software products, administering and maintaining share-use systems, communicating with users and user groups on technology topics, providing instructions, and evaluating, recommending, and installing technological solutions to new problems or situations. 

We make business personal by looking at the different needs of our students always evaluating and reinventing what we do in order to provide the best educational experience. 

Essential Duties

  • Executing on the day-to-day configuration, support, maintenance, and enhancement of the Salesforce environment
  • Perform hands-on solution design, prototyping, and proof-of-concepts, as required in support of current and new projects
  • Conduct solution reviews with functional teams prior to design and development activities and ensures solution is scalable, aligned with internal product road maps and meets business requirements
  • Work on all phases of a project; requirements capture, development, testing, production support, etc.
  • Proficiency with multiple apps to import, export, update, and upsert data in the Salesforce environment
  • Communicate with stakeholders and end users to provide support
  • Manage the administration of Salesforce objects including user, account, lead, case, knowledge, chatter, opportunities and campaign
  • Develop and create customized modules, reports and dashboards
  • Create and maintain documentation on processes, policies, application configuration and related materials
  • Keep up to date with Salesforce releases, features and best practices and make recommendations to management regarding implementation as appropriate
  • Help to develop and maintain training materials and training curriculum
  • Minimum Qualifications

    Bachelor's degree in information technology or related field; AND, One (1) year of information technology experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months experience.

    Desired Qualifications

  • Evidence of a Certification
  • Experience in Salesforce administration
  • Experience working with the Salesforce platform, including experience completing badges on Trailhead
  • Development experience using VisualForce, Apex controllers, SOQL, Triggers, Batch Apex, and other programmatic solutions on the Salesforce platform is a plus
  • Experience in delivering the full software development life cycle with the platform
  • Experience with the Agile methodology
  • Experience in hands on design, prototyping, development, configurations, testing and other implementation activities
  • Demonstrated knowledge of Git and GitHub, or other version control systems
  • Experience in being detail-oriented with experience in documenting and providing updates on projects
  • Experience in troubleshooting skills with the experience in analyzing and resolving difficult problems quickly
  • Experience in learning new technologies
  • Experience in communicating technical concepts to other technical staff members as well as non-technical members of the School
  • Working Environment

    Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds; regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment. Regular review of completed tasks.


    Department Statement

    The W. P. Carey School of Business at Arizona State University is one of the largest business schools in the United States with more than 15,000 students and 100,000 alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes diversity and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country. Learn more at 

    ASU Statement

    Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

    ASU is a tobacco-free university. For details visit

    AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

    Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.