Director of Operations

Posting Details

Job # 036647 Department Code 00000 Department Health Services Job Title Director of Operations Location Syracuse University Pay Range Commensurate with experience Staff Level S6 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

The Barnes Center at The Arch is Syracuse University’s integrated health and wellness center that incorporates counseling, health, health promotion and recreation. The Director of Operations is responsible for overseeing the administrative functions of the Barnes Center including initiatives in the areas of customer care, business operations, assessment, and staff development consistent with accreditation requirements and industry standards. The Director of Operations manages operations technologies, regulatory and legal compliance, risk management, quality improvement initiatives, and ensures effective and efficient operations that elevate the student experience.

The Director of Operations works collaboratively with internal and external partners to further the Center’s mission and goals, and reports to the Executive Director of Health and Wellness.


Candidate must have a Master’s Degree in Healthcare Management, Public Administration, Business Administration or related field, plus 5 years of experience. Supervisory experience required; experience in a college health setting preferred.

Job Specific Qualifications

Strong Business Acumen and Experience: overseeing budgets, medical billing background, risk management issues

Knowledge of and Experience with Assessment.

Knowledge of best practices in medical and mental health compliance and quality assurance/improvement.

IT skill set to include strong background in Excel, pulling queries from databases, being able to communicate with EHR vendor.

Experience supervising administrative staff in a Healthcare setting.

Basic understanding of Health Insurance laws and processes.

Previous experience in an institution of higher education preferred.


Oversee Center’s compliance requirements including Occupational Safety and Health Administration ( OSHA ), AAAHC accreditation, University assessment process, University Immunization processes, and other regulatory and compliance issues for the Barnes Center. Oversee quality improvement initiatives and chair QI committee. Oversee training and staff development initiatives and credentialing process for licensed professionals.

Manage customer service, billing, contracts, privacy, technology, risk management and legal issues.

Work with Barnes Center functional leads (directors of counseling, health services, health promotion and recreation) to improve business processes, support operating needs, monitor technology needs, and contribute to creating outstanding student experience.

Supervise all administrative personnel in the Barnes Center including customer service, technology, assessment, and medical records.

Work with IT Application Specialist to develop, update and maintain EHR and its intersection with university systems for purposes of improving data collection, billing, and other business processes that enhance the student experience.

Physical Requirements




Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 09/14/2020 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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