Office Associate



Posting Details

Posting Number S01293 Position Title Office Associate Internal Position Title Office Associate Department WPDI-Operations Position Type Staff Job Family Classified Job Summary

The Workforce and Professional Development Institute ( WPDI ) is Lake County’s leading provider of skill development training programs for individuals, employers and entrepreneurs. The Part Time Office Associate provides critical customer support for current and potential students and clients to ensure their success. Specifically, this part-time position provides standard and advanced customer service and clerical support to WPDI’s departments of Talent Development Services, Professional Development, & SBDC / ITC, with an emphasis on supporting corporate training efforts of the Talent Development Services department. It requires customer service experience, the use of discretion, customer service skills and knowledge of college and departmental policies and procedures. This position is under the supervision of the Talent Development Services Manager.

The College of Lake County ( CLC ) is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences.

The college is widely recognized for student success, business and community partnerships and for the achievements of our faculty, staff and alumni. Long-known as an employer of choice in Lake County, CLC was ranked #15 on the Forbes list of Top 100 Employers in the State of Illinois for 2019.

Required Qualification

1. High school diploma or equivalent required.
2. Strong computer and internet skills, including basic keyboarding, MS Word, Excel, Outlook and Internet Explorer or similar.
3. Excellent oral and written communication skills.
4. Proven ability to work effectively with individuals and teams from diverse backgrounds and professional responsibilities.
5. Strong organization skills with the ability to multi-task and work under pressure.
6. Customer service experience in a business to consumer (B2C) and/or business to business (B2B) environment.

Working Environment:
Ability to sit and interact with public (over the phone, email, or in person) continuously, and walk, stand, bend, squat, climb, kneel, twist, lift (0-50+ lbs), carry (0-50+ lbs) and push (0-300 lbs) occasionally.

Desired Qualifications

1. Previous office experience at a community college or institution of higher learning.
2. Customer service experience in a setting providing education and training to individuals and employers.
3. Conversational Spanish or bilingual in Spanish.

Posting Date 09/14/2020 Closing Date 09/21/2020 Expected Start Date 09/29/2020 Special Instructions Summary Pay Rate $15.17/hr. Full-Time/Part-Time Part-Time Location Grayslake Total Hours per week 24.00 Work Schedule

M, T, W, Th – 9:00am – 2:00pm
F – 9:00am – 1:00pm

May vary as needed.

Software Testing Required None Interview Process Requirements None EEO Statement

The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities. EOE /AA/M/F/D/V

Posting Specific Questions - supplemental questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a high school diploma or equivalent?
    • Yes
    • No
  2. * Do you have strong computer and internet skills, including basic keyboarding, MS Word, Excel, Outlook and Internet Explorer or similar?
    • Yes
    • No
  3. * Do you have customer service experience in a business to consumer (B2C) and/or business to business (B2B) environment?
    • Yes
    • No
  4. * Do you have previous office experience at a community college or institution of higher learning?
    • Yes
    • No
  5. * Do you have customer service experience in a setting providing education and training to individuals and employers?
    • Yes
    • No
  6. * Are you conversational in Spanish or bilingual in Spanish?
    • Yes
    • No
Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Unofficial Transcript 1
  2. Unofficial Transcript 2
  3. Unofficial Transcript 3
  4. Other Document


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