The mission of The University of St. Augustine for Health Sciences
is the development of professional health care practitioners
through innovation, individualized, and quality classroom,
clinical, and distance education.
Student Success/Academic Advisors facilitate student success by
defining and implementing proactive strategies that help students
stay on track to fulfill their educational goals. Advisors build
supportive and personalized relationships with students and provide
them with opportunities to stay connected to our educational
community. They advise students on institutional policies and
procedures, program and degree requirements, and related academic
matters; and work closely with other institutional support teams to
ensure that student inquiries are addressed in a timely and
ESSENTIAL DUTIES AND RESPONSIBILITIES
OTHER DUTIES AND RESPONSIBILITIES
- Connect with new students upon acceptance of admission to
ensure overall readiness and escalate outstanding matters that
would affect their ability to have a smooth and successful
- Provide students with proactive guidance on acclimating to
their new student lifestyle and building supportive personal
environments and best practices to facilitate their student
- Advise students on institutional policies and procedures,
program requirements and related academic matters.
- Assist faculty advisors as needed on any issues regarding
- Provide comprehensive outreach to students who are at risk of
not meeting satisfactory academic progress including follow up to
those on midterm or other academic warning.
- Closely monitor students to proactively identify at-risk
scenarios and identify opportunities to develop, implement, measure
and improve student success strategies.
- Work closely with institutional staff to ensure that student
inquiries are strategically coordinated and addressed in a timely
manner, leading to an inspiring student experience while supporting
academic integrity and institutional policies.
- Guide students to develop accountability for their decisions
and an understanding of how those decisions impact their
- Empower students to maintain effective connections to the
institution and its community of learners.
- Must be willing to work up to 10 hours per week outside of M-F
8a-5p in order to accommodate students’ needs.
- Coordinate the campus peer tutoring program.
- Advise students on alternate schedules to provide support and
ensure students are progressing within stated timeframes.
- Coordinate appeals and retention/progression hearings, not
including arbitration, with the chairs of committees on
- Assist with the delivery of on campus events as needed.
POSITION IN ORGANIZATION
- May perform other duties and responsibilities that management
may deem necessary from time to time.
Executive Director, Student Administration and
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Incumbents will be evaluated, in part, based on
performance of each essential function. Reasonable accommodations
may be made to enable individuals with disabilities to perform
EDUCATION and/or EXPERIENCE
- Minimum 3-5 years’ experience working in a service-oriented
environment or educational setting.
- Master's degree required.
- Must have a strong commitment to education and have the
counseling or coaching skills required to effectively keep students
- Strong problem solving and time management skills.
- Ability to effectively multi-task.
- Excellent verbal and written communication skills
- Working knowledge of Microsoft Office Suite.
- Ability to successfully resolve student issues from request
- Effectively work with multiple databases and student
- Skilled at connecting and building rapport with students from
- Creative, innovative, able to work independently and in a team
- Ability to adapt to new and rapidly changing situations.
- Familiarity with online learning and/or Internet
To perform the job successfully, an individual should demonstrate
the following competencies:
Collaborates - Building partnerships and working
collaboratively with others to meet shared objectives.
Being Resilient - Rebounding from setbacks and adversity
when facing difficult situations.
Instills Trust - Gaining the confidence and trust of others
through honesty, integrity, and authenticity.
Drives Results - Consistently achieving results, even under
Innovation - Creating new and better ways for the
organization to be successful.
Customer Focus - Building strong customer relationships and
delivering customer-centric solutions.
Work is performed primarily in a standard office environment but
may involve exposure to moderate noise levels. Work involves
operation of personal computer equipment for six to eight hours
daily and includes physical demands associated with a traditional
office setting, e.g., walking, standing, communicating, and other
physical functions as necessary.
The University of St. Augustine for Health Sciences is an equal
opportunity at will employer and does not discriminate against any
employee or applicant for employment because of age, race,
religion, color, disability, sex, sexual orientation or national