Graduate Admissions Counselor

COMPANY DESCRIPTION

Thank you for your interest in the University of Indianapolis! The University is a private, liberal arts university located on 65 acres, just minutes from downtown Indianapolis. With more than 700 faculty and staff, it is a place where you can become part of a close-knit campus community that emphasizes the importance of community partnerships in the future growth of the University.

UIndy’s mission is to prepare its graduates for effective, responsible, and articulate membership in the complex societies in which they live and serve, and for excellence and leadership in their personal and professional lives. The motto of "Education for Service" provides the foundation for our work to better our communities, both near and far.

As University employees, we know the work we do is important to our students and our communities. To accomplish our mission, we welcome talented, civic-minded and diverse individuals from all career levels to help maintain our high standards of excellence and quality. If you want to join our dynamic environment and experience hard work, creativity, and teamwork, we welcome your application!

The University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, disability, citizenship status, military status, marital status, sexual orientation, gender identity, or gender expression. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by Title IX.

JOB DESCRIPTION

The University of Indianapolis is accepting applications for a Graduate Admissions Counselor. This is a full-time, exempt staff position.

As a representative of the University of Indianapolis, the CABS graduate admissions counselor supports access to higher education by providing outreach and effective enrollment assistance to a diverse population of prospective behavioral science graduate students (MS psychology, Masters of Social Work, Masters Mental Health Counseling and Art Therapy, PsyD Clinical Psychology) students. Working closely with the graduate program directors, a counselor develops a strategic recruitment plan for identifying prospective students interested in the CABS and personally engages those students through a multimodal approach that includes internal and external recruitment events, emails, phone calls, in-person appointments/tours, and face-to-face or group presentations.

An effective admissions counselor is a dynamic individual who builds strong relationships with interested students, academic units, university departments, as well as regional and national communities to recruit, admit and enroll top students into CABS graduate programs. This individual thrives in a high volume, fast-paced work environment and helps support a positive work atmosphere with colleagues within the college. The goal of each admissions counselor is to serve prospective students through a high level of responsiveness, knowledge, respect, and support that assists and educates each prospect as they navigate their opportunities within higher education. It is also imperative that admissions counselors can support a positive and collaborative work environment within the CABS community as well as across the university.

RESPONSIBILITIES

• Deliver exceptional first-class customer service while working in a competitive and fast-paced environment
• Meet with students during campus visits to explain the application process, scholarship opportunities, study abroad, and personal interest connections and answer all questions related to graduate education
• Set goals for assigned territory in regards to inquiries, applications, campus visitors, accepted students, and enrolled students
• Participate in recruiting events during the year including Preview Days, Open Houses, Scholarship Competition Days, Interview Days, Info Sessions, and other campus wide recruitment events as assigned
• Represent the University and CABS independently at events, fairs, and conferences both on and off campus to prospective students, influencers, and community partners
• Speak publicly on behalf of the University/CABS to individuals, groups, faculty/staff, or community partners on and off campus potentially incorporating individual presentations, marketing collateral, and/or university/programmatic talking points
• Maintain positive work atmosphere by acting and communicating effectively with students, faculty, co-workers, and managers
• Build relationships with universities, undergraduate departments and other constituencies, along with employers and industry professionals in assigned territory; invite them to visit campus or attend other campus events
• Use technical resources and predictive modeling to make informed decisions about students’ applications and outreach
• Interpret enrollment reports related to assigned territories or programs and develop recruitment strategies that support the office’s efforts to reach enrollment goals
• Provide strong contribution to the CABS leadership team through the building of positive peer relationships, assisting all members of the team, and bringing forward professional suggestions for improvement
• Through engagement and relationship building, accurately assess the needs and interests of a diverse population of prospective students and then determine the appropriate information, counseling, and follow up strategies to assure those needs are met or exceeded
• Develop the knowledge of the admissions process to interpret academic information from diverse universities and populations, effectively evaluate the students academic preparation, credentials, and grade trends, and independently utilize good judgment on administering or informing admissions decisions based upon the CABS admissions policies and procedures
• Strategically plan off-site visits and other out of office requirements and independently manage time and productivity effectively when away from office
• Develop strong understanding of programs and admission process to independently and appropriately counsel prospects regarding the opportunities within CABS, evaluation of their academic and professional preparation, financial resources, and uncover how the prospects goals/needs align with their program of interest
• Consistent, accurate, and adaptive usage of the CRM to develop predictive modeling, evaluate applications, ensure data integrity, process admission, communicate, track interactions and update statuses

QUALIFICATIONS

• Experience working in a customer service environment is required, preferably with college students or professionals
• A background in areas such as relationship building, territory-management, and presentation skills is preferred
• Proven ability to provide independent assessment of people’s interests and needs, and experience at effectively addressing those needs is preferred
• Bachelor's degree required
• Clean or acceptable driving record required
• High energy, attention to detail, and the ability to organize effectively required
• Demonstrated ability to work effectively both independently and as part of a team required
• Ability to effectively communicate in person and in writing with strong cross-cultural interpersonal skills and ability to present the University/CABS in a positive way to diverse populations is required
• Ability to represent the admissions profession positively through a strong, student-centered ethic required
• Ability to travel and work nights and weekends as necessary is required

BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Tuition Discount
• Free Parking