Supervisor, Call Center

Position Details

Requisition Number S407P Home Org Name Development HR Employment Division Name Vice President for Development Position Title Supervisor, Call Center Job Class Code OA37 Appointment Status Full-time Part-time FTE Limited Term No Limited Term Length Job Summary

Supervises the calling program for the Office of Development Annual Giving.

Essential Functions

Supervises student callers to ensure quality of calls, accurate coding, complete PCI compliance and precise pledge and credit card procedures are followed. Produces nightly reports for calling shifts and informs constituencies of pledges and gifts the following day. Appropriately responds to all comments and informs constituencies of major gift leads. Oversees data loads into calling software and strategically plans calling segments and calling schedules. Reviews and uploads weekly new major donors and special handling code blocks. Ensures automated weekly data loads are executed correctly from IMS . Collaborates with Auburn Records for the most efficient method for updating demographic changes identified. Directs all pledge fulfillment and writes pledge fulfillment letters and emails. Writes scripts and fact sheets for callers based on updated information received from quarterly requests from constituencies. Organizes student work schedules and tracks timekeeping hours.


Education Level Bachelor's degree from an accredited institution Field of Study

No specific discipline

Years of Experience 1 Area of Experience

Experience in call center fundraising and communications.

Requirements for Additional Job Levels
Education Level Field of Study Years of Experience Area of Experience Requirements for Additional Job Levels
Minimum Skills and Abilities Minimum Technology Skills Minimum License and Certifications

None Required.


Desired Qualifications
Salary Grade 31 Salary Range $31,300 - $52,100 Job Category Executive/Director/Management Working Hours if Non-Traditional List any hazardous conditions or physical demands required by this position Posting Date 08/28/2020 Closing Date EEO Statement

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants Quick Link for Internal Postings http://www.auemployment.com/postings/19255 Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. How were you made aware of this opportunity?
   • AU Employment website
   • Employment websites (Indeed, HigherEd Jobs, etc.)
   • Veterans Assistance Services
   • Disability Assistance Services
   • Newspaper
   • Professional Journal
   • Listserv
   • HR email
   • Social Media
   • State Employment Service
   • Walk-in
   • Other
2. Please select the answer that best describes your current employment relationship with Auburn University.
   • Not a current Auburn employee
   • Current Auburn employee in position less than one year
   • Current Auburn employee in position more than one year
3. Do you have a Bachelor's Degree from an accredited institution?
   • Yes
   • No
   • Will obtain within 6 months
4. How many years of experience do you have in call center fundraising and communications?
   • 1
   • 2-3
   • 4+
   • No experience