COVID Testing (Collection) Operations Manager

Massachusetts, United States
Salary Not specified
Sep 10, 2020
Employment Level
Employment Type
Full Time

COVID Testing (Collection) Operations Manager

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

The COVID Testing (Collection) Operations Manager will be responsible for the efficient, compliant operations of all COVID Testing (Collection) sites on our Boston campus. This includes effective communications within multiple Northeastern operational teams, effective integration of practices across all testing sites, and administrative management of operational quality for our COVID-19 Testing (Collection) operations.

This is an 12-month term position with the possibility of renewal depending on funding and business need.

  • Bachelor's Degree or above in Nursing, Healthcare Management, Hospital Administration or equivalent (Masters preferred). Four to six years of experience required.
  • Experience in human sample collections
  • Experience in and daily management / oversight of diagnostics or lab testing sites
  • Demonstrated good judgment and decision-making capabilities
  • Experience supervising teams
  • Clinical or public health background strongly preferred
  • Demonstrated experience and expertise in managing different sites in a healthcare environment
  • Effective, demonstrated communication skills in listening, addressing concerns or issues, and following through in providing leadership under high stress circumstances
  • Experience in continuous improvement of new operations preferred
  • Ability to handle confidential information with discretion and professionalism
  • Ability to communicate with clients in a friendly, professional and respectful manner
  • Excellent organizational and communication skills
  • Comfort and confidence in managing and reporting operational metrics related to budget, inventory, forecast changes (expected tests), compliance reporting
  • Comfortable with “rolling up sleeves” and filling in for Site Managers on occasion
  • Ability and desire to mentor and effectively lead Site Managers to own and develop Northeastern's COVID-19 testing site mission and overall community impact

    Salary Grade:

    Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

    All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

    To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

    To apply, visit