Information Center Assistant

Posting Details

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Job Title

Information Center Assistant

Posting Number

F003692

Position Status

Full Time

Assignment Length

This field only applies to Faculty

Grant Funded

No

Category

Clerical

Class Code

35

Pay Rate

$13.99

Location

District, Trinity River

Department

DT Information Center

Job Summary

The Information Center Assistant plays a key role in helping new to college prospects and current students by providing excellent customer care in enrollment and technical support within a contact center environment.

Essential Duties and Responsibilities

• Provides phone, email and chat support within a contact center environment
• Ensures excellent customer care delivery through attitude, attention, passion and the ability to connect with prospects and students
• Accurately creates, escalates and closes customer cases
• Effectively collaborates and communicates with co-workers by submitting updates and event announcements.
• Accurately creates and edits knowledge base articles
• Detail oriented with the ability to multi-task and follow procedures
• Ability to think independently and make decisions
• Attends the workplace regularly; reports to work punctually and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions
• Supports the core values of the College: student success, access, excellence, services to the community, diversity, innovation and creativity
• Supports the mission, values and 3 goals and 8 principles of the College

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Education, Experience, Certifications, Licensures

• High School diploma or General Equivalency Diploma ( GED )
• One (1) year experience working in a contact center environment or equivalent customer service experience
• Proficient with Windows and Mac OS operating systems with superb navigation skills utilizing various browser applications
• Types a minimum of 35 wpm
• Professional telephone etiquette with excellent oral and written communication skills

Desired Education, Experience, Certifications, Licensures

• Associate’s degree or 60 college hours from a regionally accredited college or university
• Student or work experience within a college or university setting
• Bilingual: Spanish or Vietnamese

Knowledge, Skills and Ability

Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Special Instructions Summary

Traditional Fall/Spring Office Hours:
10:00 am – 7:00 pm, Monday – Thursday, 8:00 am – 5:00 pm, Fridays.

Posted

09/09/2020

Contact

Cayla Mathison

*

cayla.mathison@tccd.edu
Applicant Documents
Required Documents

1. Resume / Curriculum Vitae

Optional Documents

1. Cover Letter
2. Unofficial Transcripts
3. Certification / License