Program Coordinator

Supervise a team of undergraduate student volunteers to screen and address patients’ social needs. Collaborate with a team of student leaders who oversee and support peers working as advocates. Be a daily presence at the clinic and various evening meetings to guide advocates’ professional and leadership development. Develop and remain updated on vulnerable population’s access to social benefits, and community resources that address social needs.

Support Baltimore team with logistical planning for Advocate training. Observe and evaluate Advocates’ performance at clinic, keeping abreast of the most complex cases. Collaborate on design of and implement standards for quality case management. Monitor and facilitate Advocates’ communication with healthcare providers. Undertake direct casework.

• High School Diploma or GED required.
• Five (5) years progressively responsible administrative experience required.
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

JHU Equivalency Formula:30 undergraduate degree credits (semester hours) may substitute for required experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred Qualifications:

• Fluency in Spanish required (written and verbal).
• Previous experience in a clinical and/or social benefits setting desirable.
• At least 2 years relevant educational, professional or volunteer experience highly desired; familiarity with Health Leads model or the non-profit sector a plus.

Special Knowledge, Skills, and Abilities:

Proficiency with the Microsoft Office suite and comfort in technology-rich environments. Experience utilizing Electronic Medical Record systems. Understand the navigation of social benefits programs such as SNAP (Supplemental Nutrition Assistance Program) and TCA (Temporary Cash Assistance). Familiarity with community resources that meet the social needs of Baltimore’s vulnerable population desirable. Demonstrated leadership experience. Demonstrated ability to excel in a fast-paced, dynamic, diverse, and entrepreneurial environment, lead projects, meet concurrent deadlines, and organize time and priorities. Strong attention to detail, communication skills, interpersonal skills and ability to take initiative. Demonstrated ability to engage and work closely with a wide range of individuals, including clinical providers, staff, and patients and families. Demonstrated capacity to respond to and provide professional feedback.