IT Systems Specialist II (one or more positions) (Lateral and External)

Posting Details

Link to job brochure: Classification Title IT Systems Specialist II Job Category: Classified Staff Job Open Date: 09/01/2020 Job Close Date: 09/15/2020 Initial Screening Date Position ID: P0004059 Job Open ID: 8753 Position Title: IT Systems Specialist II (one or more positions) (Lateral and External) Location 20-Saddleback College Department Innovation Technology Center (SC-040-061) Term: 12 Months/Year Salary Schedule Link: Click here for current Salary Schedules Pay Basis: Monthly Pay Range: 136 - Step 1 = $6,135 per month (salary placement in the salary range will be based upon comparable experience and qualifications; increases are given annually thereafter up to highest step) % of Range: 100% Hours per week: 40 Work Schedule Monday through Friday, 8:00 AM to 5:00 PM Receives Benefits: Yes Classification Benefits:

The District offers a comprehensive package of insurance benefits to eligible employees, which includes medical and dental insurance, a vision-care plan, life insurance and dependent life coverage, accidental death and dismemberment coverage, and a long-term disability income-protection plan. All premiums are fully paid by the District. Mandatory retirement incentive is with California Public Employees Retirement System (CalPERS).

Position-Specific Benefits: Additional Position Information: Permanent link to posting http://jobs.socccd.edu/postings/10965
Summary Description:

Under direction from the appropriate manager, administrator, or designee, assumes responsibility for a variety of intermediate level and hands-on technical functions related to local voice and data networks equipment, including design, engineering and operations; installs, operates and maintains network and computer support systems; and troubleshoots networking issues and equipment.

Distinguishing Characteristics:

This is the intermediate level in the IT Systems Specialist series. Positions at this level require significant knowledge and hands-on experience and receive only occasional instruction or assistance as new or unusual situations arise.

Representative Duties:

The duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Please see Job Duties for details.

Knowledge of:

Educational institutional systems, physical and virtual systems and other related peripherals, including printers, computer labs, conference rooms, servers, network equipment and other learning spaces and technologies.
Operational characteristics of network security technologies including but not limited to Firewalls, NAC, SEIM, EDR, Vulnerability Scanners.
Operational characteristics of Voice over IP or equivalent technologies.
Operational characteristics of Infrastructure As A Service cloud technologies.
Operational characteristics of virtualization technologies.
Operational characteristics of local and wide area network systems.
Operational characteristics of a variety of communication systems and devices.
Principles and practices of troubleshooting technical network and computer system hardware and software problems.
Principles and practices of network server design, engineering, installation and maintenance.
Desktop and server operating system and related software deployment related systems.
Personal computer hardware and software components.
Principles and practices of customer service.
Operational characteristics of various computer software packages.
Data and network standards and applications.
Application of microcomputers to perform tasks and a working knowledge of commonly used application programs.
Equipment and materials currently available for new and revised data network installations.
Fundamentals of personal computer operation, specifically installation and maintenance techniques and testing data communications connections.

Ability to:

Conduct surveys of existing network installations, evaluate their effectiveness and efficiency and recommend design modifications to systems or equipment, as necessary.
Assimilate and analyze data and prepare accurate and concise engineering reports and studies.
Design, configure and maintain effective and efficient network systems, server resources and client workstations to meet District guidelines.
Analyze technic ..al problems accurately and recommend or take an effective course of action.
Modify a variety of network and electronic systems and equipment.
Coordinate large projects requiring the involvement of several departments.
Train other staff in network operating principles and network environment.
Make system programming changes to network equipment and systems.
Work independently with minimum of direct supervision.
Respond to and identify user network and computer related problems.
Communicate technical information to a wide variety of users.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.

Education/Training:

Equivalent to a Bachelor’s degree from an accredited college or university with major course work in computer science, information systems, telecommunications, data communications, network technology or a related field. Substantial directly related work experience and/or related technical certifications may substitute for formal education.

Experience:

Two years of increasingly responsible experience in data communication, technical support and network service operations as a network technician.

License or Certificate: Conditions of Employment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment:

Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with academic and classified staff and others. At least minimal environmental controls are in place to assure health and comfort.

Physical Demands:

Primary functions require sufficient physical ability and mobility to work in an indoor and outdoor environment; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office and multimedia equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.

Additional Position Information: Additional Classification Information: Position Specific Benefits:
Job Duties

Job Duties

Duties and Responsibilities

Analyze requirements, performs cost analyses and feasibility studies as requested; develop plans and designs, prepare detailed technical operational specifications or requests for proposals and other documentation required for development and implementation of network, data, computer, storage, virtual and cloud based systems.

Duties and Responsibilities

Assist in evaluating network systems requirements; recommend modifications to hardware, software, business processes and/or new equipment; analyze technical problems and recommend appropriate corrective measures.

Duties and Responsibilities

Install, maintain, diagnose, analyze and repair computers, printers, servers, data center hardware, MDF and IDF hardware, and network architecture for desktop applications, virtualized servers and desktops, and use in classroom or laboratory settings; diagnose, analyze and remedy hardware component and software application failures or malfunctions.

Duties and Responsibilities

Perform back up and restoration of network files for disaster recovery; create documentation of network paths, shortcuts and resources.

Duties and Responsibilities

Design and create network shared resources, user accounts, group accounts, security groups, and other permissions to network access; develop user and machine access profiles; install, configure and maintain network cabling, unmanaged switches and jacks; Manage access to local, remote, and shared resources.

Duties and Responsibilities

Administer, manage, and monitor Identity and Access Management solutions.

Duties and Responsibilities

Administer federated, multifactor, and radius based authentication systems.

Duties and Responsibilities

Coordinate activities involved with analysis and troubleshooting of technical problems in the operation of networks, and network equipment, and related data systems; initiate appropriate corrective action.

Duties and Responsibilities

Perform basic adds, moves, and changes for the voice network and voicemail infrastructure. Additionally, perform basic troubleshooting for the voice network and voice network related devices and services.

Duties and Responsibilities

Perform basic network troubleshooting for any network connected devices.

Duties and Responsibilities

Implement and maintain basic network security technologies.

Duties and Responsibilities

Participate in the design and implementation of software and web-based applications for file conversion, kiosk units, e-mail access, work order submission, tracking and maintenance, room and equipment utilization and inventory control.

Duties and Responsibilities

Interface with vendors and consultants in the development of quotes and proposals to meet design criteria; evaluate equipment to determine compliance with specifications; assist with procurement processing.

Duties and Responsibilities

Interact with and direct vendor service/support technicians and consultants in the installation, maintenance, support, and troubleshooting of technology systems; provide input regarding systems/process requirements and specifications.

Duties and Responsibilities

Create and maintain documentation library of network facilities, including cabling, conduit and equipment.

Duties and Responsibilities

Meet and confer with instructors and staff to determine technical requirements needed to meet each semester’s educational objectives; analyze requirements and assist with developing plans and designs; prepare technical operational specifications and other documentation required for development and implementation of network and data systems.

Duties and Responsibilities

Perform related duties as required.

Documents Needed for Applying
Required Documents

1. Resume / CV
2. Cover Letter

Optional DocumentsSupplemental Questions

Required fields are indicated with an asterisk (*).

1. * Have you been terminated from employment and/or released from probation at the South Orange County Community College District (SOCCCD)?
   • Yes
   • No
2. * If yes, please provide details.
   
   (Open Ended Question)