Clinic Receptionist (Full Time)

Think Education
VIC, Australia
Salary Not Specified
Sep 01, 2020
Employment Type
Full Time
The Opportunity:

We are currently seeking an experienced Clinic Receptionist to join our tight knit team providing professional and friendly reception and administration services to the student practitioners, clinic clients, and academic supervisors.

Here at Torrens University, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to theClinic Manageryou will join a team of passionate staff who are playing their part in making sure that we areHere for Good.

As the Clinic Receptionist you will excel in customer service, have a friendly positive attitude and be able to respond promptly to queries with sound judgement and a kind nature. You will be a team player with the ability to also work independently and on your own at times.

On a typical day in this role you will:

  • Provide outstanding customer service face to face and via email and telephone to patients, students, supervisors and practitioners in the Clinic
  • Managing patient enquiries, including describing services and making appointments
  • Ensuring the clinic is opened and closed for business daily, the waiting room and reception areas are neat, tidy and appropriately stocked
  • Entering and maintaining correct patient records in relevant databases
  • Ensuring accurate scheduling of new and return appointments
  • Accurately process payments from patients into the point of sale (POS) system.

  • This is a Permanent full time role based at our Fitzroy Campus in Melbourne

    Who are you?
    To be successful in theClinic receptionistposition you will have:

  • Experience working in a medical or allied health reception role
  • Experience with medical software
  • Strong interpersonal skills, a positive attitude and ability to relate to other people and to work co-operatively as a member of a team
  • Able to exercise judgment and problem solve effectively when faced with difficult patients/situations
  • Superior verbal and written communication skills with the ability to respond appropriately to customer enquiries
  • Strong administrative and organisational skills with a high level attention to detail

  • Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights for Australia.

    Who are we? Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We believe in the power of education to transform lives, and we put our people and students at the heart of everything we do. We want you to be bold, be creative, be good, and be global.


    Torrens University is an equal opportunity employer, we value diversity and inclusion and are committed to the attraction, retention and development of all people regardless of gender identity, ethnicity, sexual orientation and disability.

    We partner with a range of top providers to make your working life a more rewarding and flexible experience.

    These include:
    Tuition reduction benefits on a range of courses
    Here For Good Day – an annual day of leave for you to give back to your community
    The ability to purchase additional annual leave