Director of Financial Aid and Scholarships

Virginia, United States
Salary Not Specified
Sep 01, 2020
Employment Type
Full Time

Position Information

University Code 35414 University Title Senior Director 1-3, Student Services University Job Family Student Services ORP Eligible Yes For more information on ORP, visit: Retirement Plans
Recruitment Pool All Applicants Recruitment Type Multi Title Scope of Search National Working Title Director of Financial Aid and Scholarships Position Number 574560 Position Type Staff Job Status Full-Time FLSA Indicator Exempt Employee Group University Employee Department Financial Aid Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities

Virginia Commonwealth University invites nominations, expressions of intent, and applications for an exceptional leader to serve as the Director of Financial Aid and Scholarships. The Director of Financial Aid and Scholarships reports to the Associate Vice President for Student Financial Services and is an integral part of the Division of Strategic Enrollment Management and Student Success and a team which develops strategies to support student access and success and contributes to the achievement of VCU’s enrollment and retention goals.

VCU is seeking a collaborative leader with an understanding of the integral role of financial aid in supporting student enrollment, student success and student services, and an ability to adapt strategy as needed to achieve student and institutional enrollment goals.

The Director is responsible for administration, planning, and leadership of a comprehensive financial aid program consisting of substantial resources annually in federal, state, and institutional funds. The Director leads an office of 26 full-time staff members and ensures full compliance with all federal and state regulations and reporting.

Primary Purpose and General Responsibilities:
The primary purpose and general responsibilities can be consolidated into three broad categories: program knowledge, leadership, and student-centered service.

Program Knowledge
1. The Director of Financial Aid will lead, direct, and continue to develop financial aid strategies to ensure compliance with all federal, state and institutional regulations, policies and procedures, while supporting the School’s mission and its strategic objectives related to student recruitment and enrollment.
● Develop and manage budget and operational plans.
● Plan, develop, and implement yearly institutional awarding strategies to assure the proper disbursement of allocated federal, state, and institutional aid at the individual/student level.
● Forecast yearly expenses on a quarterly basis.
● Compile dashboards and other reports which provide clear, accessible statistics and information to support timely and effective decision-making.
● Advise senior leadership within a timely manner regarding trends that will impact the service of the department.
2. The Director will also participate in collaborative efforts to evaluate and organize unit workflow and develop and monitor interdepartmental processes with regards to financial aid; and will liaise with Student Financial Services’ departments, SEMSS Administration offices, VCU Comptroller and Business Office(s), and Institutional Research as needed, around state/federal reporting, policy questions, aid issues, account reconciliation, etc.
3. The Director will be responsible for monitoring and maintaining institutional compliance with all financial aid programs, interpreting and providing technical guidance to the University on current federal, state, and institutional policies and practices; and updating the University on new guidelines as needed. Manage relationships with partner organizations, with emphasis on developing procedures to identify and secure resources from external sources.
4. The Director is expected to make independent decisions understanding the commitment made by the Financial Aid and Scholarships Office to a specific course of action, carrying fiduciary responsibility and personal accountability for his or her actions.

1. Provides professional leadership and assume responsibility for all aspects of the student aid programs. Facilitate meetings of financial aid committee; prepare reports of actions taken; work in collaboration with Student Financial Services; ensure compliance with administrative policies, legal requirements, and mandated reporting.
2. Collaborates with Institutional Advancement (Development) to maximize gift opportunities to support financial aid initiatives.
3. Oversees the work of the Financial Aid and Scholarships staff and supervises personnel in accordance with college policies and applicable laws; to include: interview, hire, and train employees; plan, assign, and direct work; manage employee performance or make such recommendations to the appropriate manager; address complaints and resolve problems.
4. Build and maintain effective working relationships with campus partners to support student recruitment, enrollment, and retention.

Student-Centered Service
1. The Director will create and manage a financial aid communication plan, in collaboration with the SEMSS Communications unit and the Student Financial Management Center. The communication plan will have a strong emphasis on customer service; developing student and applicant awareness of aid options, completing processes; and ensuring the delivery of federal financial aid to a diverse student population, developing processes and creating reports/records to ensure fiscal accountability.
2. The Director will build, support, and encourage services that focus on serving the needs of the students to directly impact student success, enrollment, and retention with a dynamic ability and ambition to apply both best practices in compliance and student-centered service delivery.

Minimum Hiring Standards

● Bachelor’s degree in a directly related field from an accredited institution.
● At least 8 years of financial aid or closely relevant experience with progressive supervisory responsibility in a 4-year institution.
● Experience with supervision and development of professional staff.
● Extensive, diverse and progressively responsible experience at the management level, including direct responsibility for oversight of a team including the development of strategies and processes at a 4-year institution with diverse student populations.
● Experience with using and, preferably implementing, student information systems.
● Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU .

Preferred Hiring Standards

● Master’s degree or higher from an accredited college or university in a relevant field of study and/or have experience at the Assistant Director level or above in a Financial Aid office.
● More than 8 years of financial aid or closely relevant experience with progressive supervisory responsibility in a 4-year public institution.
● Advanced prior experience with Banner SIS and any associated linked system interfaces.
● Ability to make an immediate impact on operational processes to best serve the needs of the students.

Required Licenses/ Certifications Anticipated Hiring Range Commensurate with experience. Application Process/Additional Information

Posting will remain open until filled, but priority will be given to candidates who submit an application by October 4, 2020.

A candidate questionnaire may be sent to you for completion separately to obtain additional, detailed information regarding your work experience.

Please ensure that references submitted include a prior or current supervisor, peer, and current or former direct report.

Campus Monroe Park Campus Hours/Week 40 Normal Work Days/Hours Monday-Friday 8-5 Job Open Date 09/01/2020 Posting will close on or before Open Until Filled Yes Job Category Accounting/ Management/ Professional Is this a restricted position? No Is this position eligible to participate in alternative work arrangements? Yes Sensitive Position No Resource Critical Yes Quick Link Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please indicate below your highest level of education.
    • High School Diploma or GED
    • Some College
    • Associate's Degree
    • Bachelor's Degree
    • Master's Degree
    • Juris Doctorate
    • Doctorate Degree
  2. * How many years of financial aid and scholarships experience do you have?
    • 0-3
    • 4-7
    • 8-12
    • 13+
Optional & Required Documents
Required Documents
  1. Cover Letter/Letter of Application
  2. Resume
Optional Documents
  1. Other Document

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