Classroom Support Specialist

Virginia, United States
Salary Not Specified
Aug 31, 2020
Employment Type
Part Time

Posting Details

Job Code/Title 81931 - H - Computer Ops Technician 1 Position Number HU1057 Working Title Classroom Support Specialist Department School of Medicine Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Recruitment Pool All Applicants Anticipated Hiring Range $13 Campus MCV Campus Position Type Hourly Hours/Week Normal work days Normal work hours Job Category Information Technology Does this position provide patient or clinical services to the VCU Health System? No Does this position require a pre-placement medical assessment? No Is any portion of this position grant-funded? No Sensitive Position No Resource Critical No Description of the Job

This position is part of the SOMTech AV & Classroom Support team and provides onsite equipment operation, equipment and classroom maintenance, faculty and staff consultation and training, and video and webconference support.
The main tasks of this position are to:
• provide excellent customer service
• provide setup and onsite operation of classroom technology systems to support instructors during class sessions
• provide on-call troubleshooting support for classroom AV and technology systems, including equipment such as video projectors and display systems; control interfaces; microphones and sound systems; video cameras; video, audio and webconferencing systems; audience response systems; lecture capture systems; digital audio and video recording systems;
• provide set-up and operation of video and webconference equipment; provide coordination between local and far sites
• provide basic troubleshooting of classroom computers and student laptops
• perform hands-on preventive maintenance to ensure that classroom AV systems are working properly
• perform daily room checks to ensure that classroom equipment is stored securely and ready for use by the next class
• provide training when requested so that faculty, staff and students are familiar and comfortable with equipment and systems
• create enduring training materials for web and electronic distribution
• create and maintain inventory lists of equipment
• provide referrals to other university resources

Required Qualifications

The ability to communicate effectively, clearly, calmly and with appropriate detail for the audience. General knowledge of desktop and portable computer hardware, Mac & PC operating systems, peripherals. Ability to diagnose and resolve common desktop and laptop hardware and software issues. General knowledge of AV equipment and interoperability. Ability to diagnose and resolve common AV and presentation issues

Preferred Qualifications

General knowledge of MS Office suite. Ability to lift and carry 50 lbs. for a short distance. Ability to perform duties in a timely and punctual manner

Job Open Date 08/31/2020 Remove from posting on or before Open Until Filled Yes Special Instructions to Applicants Additional Information

Hours for this position will be:
Mon, Tues, Wed & Fri 12:30-5:30pm
Thurs 12:30 – 6pm

Quick Link Supplemental Questions

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Optional & Required Documents
Required Documents Optional Documents
  1. Cover Letter/Letter of Application
  2. Resume

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