Case Investigator, COVID-19 Wellness

Massachusetts, United States
Salary Not specified
Aug 28, 2020
Employment Level
Employment Type
Full Time

Case Investigator, COVID-19 Wellness

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
Project Overview:

To break the chain of transmission of COVID-19 within Northeastern community and surrounding neighborhoods, timely contact tracing and isolation must be in place. The aim of the Northeastern Contact Tracing program will be to call every person who tested positive at Northeastern's on-campus testing sites, gather their contacts, and proceed to call every contact who is a member of Northeastern community. In close collaboration with the Boston Public Health Commission, we are also ensuring that all contacts outside of Northeastern can be reached and safely quarantined.

The Case Investigator will be a core member of Northeastern's Wellness team and work closely with the Contact Tracing Manager and Contact Tracers. The team will continuously monitor test results, collect and enter data to our contact tracing online platform and MAVEN, provide isolation and quarantine instruction to off-campus and on-campus cases and contacts, coordinate Wellness Housing for residential students, arrange testing for close contacts on campus, and monitor cases and contacts throughout isolation and quarantine.

Case Investigator Position Overview

The Case Investigator will join a fast paced and dynamic team to help spearhead contact tracing for COVID-19 on Northeastern's Boston campus. The team operates 12 hours a day, 7 days a week, and three case investigators will be asked to rotate shifts to cover the hours.

  • Supervise and train Contact Tracers, provide daily troubleshooting and brainstorm solutions

  • Support Contact Tracing Manager

  • Make initial outreach to positive cases to collect data and identify their close contacts

  • Make initial outreach to close contacts and monitor cases and contacts when needed

  • Assign close contacts and delegate case investigation to Contact Tracers when needed

  • Educate cases and contacts about COVID-19, on isolation and quarantine procedures, and supports available at Northeastern University

  • Report positive cases to relevant parties, including the Contact Tracing Manager, Boston Public Health Commission, Wellness Housing, telehealth provider, and others that need to know to keep the community safe and healthy

  • Monitor active cases and contacts and ensure protocol compliance

  • Participate in quality improvement

Bachelor's degree required

Strong preference for previous experience in COVID-19 contact tracing

Experience in clinical medicine, public health, social work, or other patient-facing work will be considered in lieu of previous experience in COVID-19 contact tracing

Experience supervising teams in complex environments preferred

Experience working with University students a plus

Ability to speak, read, and write English

Ability to exhibit a professional, positive attitude and work ethic

Ability to interact professionally with culturally diverse individuals and individuals in distress

Ability to show empathy to distressed individuals

Excellent organizational and communication skills

Critical thinking and sound judgment required

Ability to handle confidential information with discretion and professionalism

Proficiency with computers

Must have access to good/reliable WiFi Technology requirements

Familiarity with Northeastern University and surrounding communities a plus

Salary Grade:

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit


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