Retention Specialist I - SSS - Veterans (Part Time)

Part Time Position

25 - 29 hours / week

Position Overview:

Counsels students regarding academic endeavors. Acts as a resource person for academic information and decision-making strategies. Assists with campus retention and graduation efforts. Actively coaches students through degree attainment process. Attends applicable program and campus events with students. Meets with students on a regular basis to track their academic success. Responsible for an assigned group of students each year to follow through toward graduation. Completes degree checks for individual students and student groups as needed. Collects, organizes, and enters data to address issues relating to persistence. Monitors and tracks all student records to ensure persistence in enrollment, good academic standing, and appropriate progress toward graduation. Meets with students to advise and provide retention services. Maintains SSS website and electronic documents. Converts manual records to a computerized based information system. Manages personal data in accordance with federal human protections certifications requirements. Develops and implement retention programs by following up on existing initiatives and identifying new outreach opportunities within Student Support Services-SALUTE. Coordinates and implements various recruitment programs and marketing strategies for special events relating to under-represented groups in the fulfillment of recruitment efforts. Performs other related duties as assigned. This position is a grant funded position which can be renewed yearly for up to 5 years, but is not guaranteed.

Department Specific Essential Job Functions:

Collaborates with university faculty, staff, and administrators to design, develop, and implement new programs and adapt existing programs/courses/support services to increase the number of students at all class levels that stay or return to the university each year, complete their degree and graduate. Identify areas of needed change that would increase student retention in a continuous improvement environment. Collect and organize information on what causes students to leave and to develop policy recommendations on solutions, alternative systems and procedures that will increase retention. Serve as a clearinghouse for information on developing a customer service culture in higher education. Performs needs-assessment, planning, data collection and analysis in order to make continual improvement to on-going retention programs. Educates faculty, staff, students, and the community on retention philosophy, tools, and issues by publishing articles in campus publications. Design and implement evaluation and follow-up studies to determine the effectiveness, performance, and future needs of programs. Keep abreast of national trends in retention. Serves on standing advisory and ad hoc committees of the university and community as required.


Experience Required:

Minimum 2 years in higher education or related field; Prior Experience working with one or more of the following populations - veteran, military connected, disadvantaged, or under represented populations; Demonstrated knowledge of retention strategies and best practices in higher education or related field; Background similar to target population - veteran, military connected, TRIO student; Bilingual preferred but not required

Experience Preferred:

Minimum of a bachelor’s degree in counseling, education, or related field, Minimum of 2 years in higher education, Prior experience working with disadvantaged and under-represented populations in higher education, Demonstrated knowledge of retention strategies and best practices, Experience working with veteran, military, or military connected persons, Strong preference towards background similar to target population - veteran, military, military connected, TRIO programs Computer proficiency, preferably in Microsoft Office (Word, Excel, PowerPoint) and/or other presentation software (e.g. Prezi). Veteran preferred.


Demonstrated ability to work well with diverse student populations. Ability to work well with peers, supervisor, faculty, staff and students. Excellent oral and written communication, interpersonal, human relations, public relations, and organizational skills. Excellent mechanical, computing, and networking skills. Ability to work independently, handles multiple tasks simultaneously, an interacts professionally with all segments of the University community. Ability to organize and coordinate personnel associated with the project. Ability to maintain confidentiality. Must be detail-oriented.

Will this employee supervise others?

No, this employee will NOT supervise other employees.

Physical Demands:

Repetitive movement of hands and fingers - typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms. Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

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