Counselor Academic Services

Posting Details

Job # 036615 Department Code 21320-6207 Department Supportive Services Job Title Counselor Academic Services Location Syracuse University Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

The Office of Supportive Services, home to The Arthur O. Eve Higher Education Opportunity Program ( HEOP ) and Student Support Services ( SSS ) is seeking an Counselor for Academic Services for the Student Support Services ( SSS ) program. Student Support Services ( SSS ) is a Federal TRIO Program supported in part by funds from the U.S. Department of Education. The goals of SSS are to increase the retention and graduation rates of first-generation Syracuse University students from lower income earning families, by providing support services that assist with addressing barriers to completion of undergraduate degree requirements. SSS at Syracuse University serves approximately 250 students annually.


• A Master’s degree or an equivalent combination of education and experience is necessary.

• Some experience in counseling services is necessary.

Job Specific Qualifications

• Background in academic advising and counseling for a diverse student population will be given priority.

• Excellent interpersonal, communication, and writing skills.

• Ability to build productive and supportive relationships with a diverse group of students.

• Willingness to work closely with assigned students to help build academic and other skills necessary for retention and graduation.

• Willingness to learn university procedures and other processes relevant to serving program population.

• Administrative support, counseling and assessment skills preferred.


• In collaboration with the Office of Admissions, review student applications and make recommendations for admission to sponsored program.

• Coordinate presentations with the Admissions Office and Syracuse community high schools that provide information about Syracuse University and the sponsored program.

• Assess academic needs of students and develop appropriate plans. Conduct pre- and post-advising sessions for students. Monitor academic progress as defined by state and federal guidelines as well as the schools and colleges of Syracuse University and implement strategies on a timely basis for the purposes of increasing retention promoting student success.

• Provide holistic counseling services based on established theories of practice including developmental, solution-focused and multicultural approaches to sponsored students to address academic, financial, career and personal issues.

• Assess students’ adjustment to the University and make appropriate referrals as needed.

• Monitor program students’ financial aid information and advise students of all state and federal guidelines and processes.

• Develop and instruct a pre-first year summer seminar for first-year students and transfer students that addresses issues of transition, study skills, orientation to Syracuse University and the Syracuse community, academic and personal resources and the policies and procedures of Syracuse University.

• Develop and facilitate leadership activities (lobbying efforts, advisory boards, community service and leadership retreats) for program students and provide professional guidance for these activities.

Physical Requirements Tools/Equipment Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 08/27/2020 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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