Administrative Assistant for Health Services/CAPS

Illinois, United States
Salary Not Specified
Aug 25, 2020
Employment Level
Employment Type
Full Time

Aurora University seeks talented staff and administrators who are passionate about supporting an inclusive community dedicated to the transformative power of learning.

Position Purpose: The Administrative Assistant for Health Services/Counseling and Psychological Services (CAPS) supports learning by providing administrative support and office management for these areas.

Core Competencies:

  • Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers, and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
  • Upholds the Mission Statement:Aurora University an inclusive community dedicated to the transformative power of learning.
  • Handles all information with tact and discretion and recognizes the confidential nature of university business.
  • Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.

  • Essential Job Functions:

  • Greet and check-in students who present to Health Services or CAPS. Manage students who may present with high levels of physical or mental distress, in particular students expressing suicidal ideation, panic, or psychotic symptoms.
  • Utilize EMR software for scheduling appointments, processing client paperwork, and scanning/filing of non-clinical documentation.
  • Monitor health Services and CAPS email for appointment and scheduling communications from students, and receive and direct calls as needed.
  • Provide administrative support related to clinical and outreach preparation, drafting correspondence, preparing reports, ordering supplies and basic budgetary tasks (e.g., purchase orders, etc.).
  • Work with counselors to determine when clinical triage might be required immediately, to ensure students in crisis have timely access to mental health services.
  • Assist with special projects as needed.

  • Essential Job Requirements:


    • High school diploma. Some college preferred (Associate or Bachelor degree).


    • One to three years’ experience providing administrative support, preferably in health care or counseling organizations.


    • Strong verbal and written communication skills are essential.
    • Ability to manage multiple responsibilities, in a fast-paced work environment, with a high degree of independent organization, communication, and ethical practice.
    • Comfortable working with students seeking physical or mental health treatment, and the ability to develop strong collaborative working relationships with Health Services and CAPS.
    • Professionalism, maturity and discretion are critical in order to handle sensitive and confidential information.
    • Ability to interact with a diverse group of faculty, staff, students and parents; and develop strong working relations with colleagues, staff, administrators.
    • Strong proficiency with Microsoft Office applications. Able to learn/utilize other software applications as needed.

    Physical Requirements:

    • Ability to move about campus, and spend long periods of time at a computer work station.

    Benefit-eligible positions offer excellent benefits including health, dental, life, vision, long term disability, a 403(b) retirement plan through TIAA, and tuition remission. Please send resume with cover letter and contact information for three references including name, telephone and email address.

    Apply to:

    Aurora University
    Human Resources
    347 South Gladstone Ave
    Aurora, IL 60506
    630-844-5650 - fax - email

    Aurora University is an Equal Opportunity Employer.

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