Bilingual Program Assistant-CE and ELP (part-time)

Massachusetts, United States
Salary Not specified
Aug 24, 2020
Employment Level
Employment Type
Part Time

Company Description:

Framingham State University is a vibrant comprehensive liberal arts institution located in the MetroWest suburbs of Boston, which integrates an academically challenging liberal arts education with workforce preparation programs. Founded in 1839, FSU enrolls about 4,000 undergraduates and 1,200 graduate and professional students. FSU offers 35 bachelor's degrees with 55 specialized concentrations, 63 minors, and 26 master's degree programs, in a highly personalized teaching environment. Our community takes pride in empowering student success by providing a superior education, leading research and innovation opportunities, and a strong first-year experience.

At FSU, we are deeply committed to inclusive excellence, encouraging a supportive, diverse and collaborative learning environment, and providing culturally relevant education. We are honored that our commitment has earned FSU five Higher Education Excellence in Diversity (HEED) Awards from INSIGHT Into Diversity and that we were the only public institution in Massachusetts to be recognized in 2019. FSU is designated as an emerging Hispanic-Serving Institution by the Hispanic Association of Colleges and Universities and also belongs to the Howard Hughes Medical Institute (HHMI) Inclusive Excellence community, providing national leadership in science education and exploring strategies that will lead to more inclusive science education. We encourage applications from those who share our commitment to promoting a diverse, welcoming, and inclusive community.

Our founding motto, LIVE TO THE TRUTH, was said at the end of each class by beloved first principal, Cyrus Peirce, who sought to discover and teach "truth in theory and principle...truth in spirit and motive...truth in manner and form...truth intellectual and truth moral." Principal Bagnall found this motto "speaks of sincerity of spirit...of intensity of effort, of resolution to succeed, of joy in achievement." LIVE TO THE TRUTH continues to guide our institution in practice and endeavor. If you share in this quest for truth and a commitment to living it fully, make the next chapter of your career the best chapter at Framingham State University.

Learn more about our career opportunities at

Job Description:


Provides support services for the Community Education and English Language Programs (ELP).


Bilingual contributions:

  • Facilitating communication between non-native English-speaking students and the director, staff, instructors, and other departments of the university;
  • Responding to or coordinating responses to phone-calls received on the "Portuguese phone line;"
  • Writing and translating correspondence between English and Portuguese;
  • English/Portuguese translation of course descriptions, registration forms and school calendars; and
  • Assisting students with registration and payment issues.

Community outreach and marketing:

  • Attending community events as needed and explaining FSU's English Language Program options to potential students or their families (approximately 2?3 times per year);
  • Developing relationships with MetroWest community members and providing outreach (brochure distribution and contact information) for providing educational resources and for student recruitment;
  • Assisting with radio advertising and interviews for Brazilian Portuguese/English media;
  • Providing translation of marketing materials and program information; and
  • Social Media: Assisting with maintenance of ELP website/Facebook, etc.

Student advising:

  • Providing Organization and set-up for Student Information Sessions;
  • Providing triage and direction for students seeking an I-20 for F1 visa status;
  • Providing assistance to Portuguese-speaking students about their options and courses that are offered in the Intensive and Community ESL programs; and
  • Coordinating and providing student tours of campus and orientation for new students.

Program initiatives:

  • Providing assistance to teachers, the director, and staff with planning and implementation of new programs, special events and student-led initiatives in the intensive program;
  • Reception and building services;
  • Helping with the coordination and communication with student workers to ensure that front-line staffing is adequate and the receptionist and students are briefed on pertinent information and procedures during daytime hours (8am to 1pm);
  • Serving as back-up receptionist as needed;
  • Providing communication between the director and building maintenance, as needed;
  • Maintaining and supporting the reception and work areas of the ELP office, ensuring that necessary office supplies are available, equipment is working, and necessary repairs are made, as needed;
  • Ensuring that all necessary equipment is available for use by classrooms, students, and teachers, as needed;
  • Support the director and other staff members by providing student workers with guidance for certain aspects of administration and training; and
  • Provide coordination of light support for the Center for Inclusive Excellence, as needed.

General administrative assistance:

  • Maintaining files, spread sheets, and records as assigned;
  • Assisting with coordination of students and teachers' tutoring services;
  • Ensuring that all program print and online materials are available and in good order;
  • Assisting with the collection of attendance records and developing class lists for intensive program and other programs as assigned;
  • Assisting with coordinating logistics of testing and placement of students;
  • Providing logistical help with ELP projects and events such as student activities, field trips, etc.;
  • Provide organization and record-maintenance procedures for filing cabinets, key distributions, office equipment, program information, and student records;
  • Performing other duties for the English Language Programs, as requested by the Director;
  • Designated as a Responsible Employee under Title IX;
  • Accountable for ensuring that equal opportunity, affirmative action, and diversity are integrally tied to all actions and decisions in areas of responsibility.


SUPERVISION RECEIVED: This position reports to the Director of Community Education and English Language Programs

WORKING CONDITIONS: office work area, rural campus



  • Strong bilingual communication skills in English and Portuguese?writing, speaking, and translating in both languages.
  • Strong organizational skills; detail-oriented; able to set-up and maintain a record-keeping system and handle multiple tasks at one time.
  • Knowledge of and experience with Microsoft Office, Outlook, Excel, and data entry.
  • Ability to work successfully with non-native English speakers and people of various cultures.
  • Ability to problem-solve general technical equipment issues and make the necessary connections to appropriate help when needed.
  • Knowledge of or ability to learn how to input information into web pages.
  • Ability to communicate well with community members and leaders and represent FSU objectives in person, in writing, and via media outlets.


  • Bilingual capabilities are described above.

Additional Information:

This is a part-time non-benefited, contract position, not to exceed 18 hours per week. The scheduled hours are flexible, depending upon program needs. The pay rate is $24 per hour.

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity/affirmative action employer.

Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Application Instructions:

Candidates must apply online by submitting:

  • Cover Letter
  • Resume/CV
  • Equity and Inclusion Statement*
  • Names and contact information for three (3) professional references

*The Equity and Inclusion Statement is an opportunity for candidates to discuss professional skills, experience and/or willingness to engage in activities that would enhance the university's efforts to promote a diverse, equitable, and inclusive community. Equity and inclusion statements will be considered as part of a transparent and comprehensive review of candidate application materials.

For priority consideration, application materials must be received by September 4, 2020. The position will remain open until filled.

Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket.

Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at 508-626-4530 or