Coordinator of First Impressions
- Employer
- Husson University
- Location
- Maine, United States
- Salary
- Salary Not specified
- Date posted
- Aug 24, 2020
View more
- Position Type
- Administrative, Academic Affairs, Academic Administration
- Employment Level
- Administrative
- Employment Type
- Full Time
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The Coordinator of First Impressions establishes first impressions
and customer service at Husson University. The primary functions
are to supervise & manage the Eagle Ambassador Program, to
greet & direct guests, to be responsible and answer incoming
calls, directing the calls to the appropriate extensions and/or
departments, and providing general information and directions to
the University. Effective and pleasant interaction and
communication with a broad range of staff, faculty, and
administrators is important to maintain accuracy of directory
information. This involves seeking out information from various
departments and posting the information at the desk for the work
study student staff. The Coordinator of First Impressions is also
responsible for using VisitDays, EMS (Events Management System) and
Google Calendar to coordinate and schedule admission visits and
events.This position also serves as the supervisor of the student
Eagle Ambassador tour guide program. Work must be conducted
independently to complete these tasks. Professionalism, kind
demeanor, and attention to detail are essential characteristics for
individuals who serve in the capacity.
• Ensuring the effective, efficient, and courteous operation of the University's Welcome Center.
• Ensuring that the experience of students, faculty, staff, visitors, guests, and prospective students is in keeping with the University's commitment to unparalleled customer service.
• Ensure visitors are signing in with the Welcome Center and completing the visitor log.
• Greet incoming students/parents and guests. Answer questions in a knowledgeable manner and direct visitors to appropriate destinations.
• Answer calls coming into the University's main line and directing those calls.
• Update phone directories, website directory and campus calendar with current information and events.
• Manage the Eagle Ambassador tour guide program, including the selection, hiring, scheduling and supervision of part-time student staff to cover the Welcome Center.
• Provide training and monitor quality assurance from student employees. Assign duties to Ambassadors ranging from guided campus tours, to special requests from other departments, and coverage of the phone and Welcome Center Desk.
• Maintain Husson's online visit software scheduling program, VisitDays. Responsible for scheduling personal and group visits.
• Coordinate, along with Admissions staff, on-campus events such as Open House, Accepted Student Days, etc.
• Complete all regular and ad-hoc duties, as assigned by immediate supervisor, or the Director of Admissions.Education: Associates Degree required. Bachelors degree preferred.
Experience: Three (3) or more years in customer service (or related field) and supervisory experience required.
• Ensuring the effective, efficient, and courteous operation of the University's Welcome Center.
• Ensuring that the experience of students, faculty, staff, visitors, guests, and prospective students is in keeping with the University's commitment to unparalleled customer service.
• Ensure visitors are signing in with the Welcome Center and completing the visitor log.
• Greet incoming students/parents and guests. Answer questions in a knowledgeable manner and direct visitors to appropriate destinations.
• Answer calls coming into the University's main line and directing those calls.
• Update phone directories, website directory and campus calendar with current information and events.
• Manage the Eagle Ambassador tour guide program, including the selection, hiring, scheduling and supervision of part-time student staff to cover the Welcome Center.
• Provide training and monitor quality assurance from student employees. Assign duties to Ambassadors ranging from guided campus tours, to special requests from other departments, and coverage of the phone and Welcome Center Desk.
• Maintain Husson's online visit software scheduling program, VisitDays. Responsible for scheduling personal and group visits.
• Coordinate, along with Admissions staff, on-campus events such as Open House, Accepted Student Days, etc.
• Complete all regular and ad-hoc duties, as assigned by immediate supervisor, or the Director of Admissions.Education: Associates Degree required. Bachelors degree preferred.
Experience: Three (3) or more years in customer service (or related field) and supervisory experience required.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the
functions.
While performing the duties of this job, the employee is regularly
required to talk and to hear, to sit and use hands to finger,
handle, or feel. The employee is occasionally required to reach
with hands and arms, stand and/or walk.
PI122912466
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