Medical Office Coordinator/MA

• As a Certified Medical Assistant assist with measuring vital signs, assisting during physical examinations, completing medical workup, administering and properly update all immunizations and perform phlebotomy services as needed with appropriate documentation in the electronic patient record.
• Cross-cover as Medical Office Coordinator to assist with registering patients for clinical appointments using computerized database, documenting insurance, collection of copayments and scheduling follow-up appointments.
• Interact with patients, patient families, referring physicians, and third party carriers with regard to patient-related issues.
• Work with others in a team environment.
• Coordinate a multi-faceted clinical/research office.
• Assist patients, patient families, referring physicians, and third party carriers to resolve patient related issues.
• Research and prepare specialized reports.
• Schedule patients for lab tests, medical examinations, and consultations.
• Relay information to patients regarding preparation for lab tests and examinations.
• Maintain familiarity with various types of medical insurance to explain these plans.
• Obtain pre-certifications as required by patient’s health care insurers or managed care providers.
• Assist patients or family members with completion of medical insurance forms.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Arrange or assist in arranging patient transportation.
• Type routine correspondence and reports from dictation or handwritten copy using personal computer.
• Answer telephone, screen callers, relay messages, and greet visitors.
• Maintain calendar, schedule appointments, and meeting rooms.
• Open, sort, and screen mail.
• Perform other duties as assigned.

• Requires high school diploma or GED.
• Two (2) years secretarial experience.
• Completion/passing of an approved Certified Medical Assistant Exam.
• Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 90 days of date of hire.
• Current CPR certification by the American Heart Association or the American Red Cross required at time of hire.

Special Knowledge, Skills, and Abilities:

• Computer skills and organizational skills required, including proficiency in Microsoft Word and Excel.
• Must have excellent customer service and organization skills.
• Must be flexible with work hours.
• Strong verbal and written communications is also required.
• Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.
• Complete mandatory on-going training necessary to schedule new and follow-up appointments, as appropriate.

Technical Qualifications or Specialized Certifications:

• Must have current certification in CPR and certification as a Medical Assistant by an approved national examination agency.
• Must maintain MA and CPR certification/registration during duration of employment in this position.