Program Coordinator - Boots to Business and Entrepreneurship & Small Business Programs

Posting Details

Job # 036612 Department Code 31301-0097 Department Veteran & Military Affairs Job Title Program Coordinator - Boots to Business and Entrepreneurship & Small Business Programs Location Syracuse University Pay Range Commensurate with experience Staff Level S4 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

This position serves as the Program Coordinator for the Boots to Business and the Entrepreneurship and Small Business programs. The coordinator will also support in the planning and execution of the education programs within the Arsenal portfolio to include Boots to Business which is a partnership between IVMF and the SBA, and hosts on average 115 workshops a year overseas on 35 bases in 9 countries.


• Bachelor’s degree preferred.

• Minimum three (3) years training management experience.

• Excellent organization, planning, and project management experience.

• Experience in event management or training environment.

• Experience working with veterans and/or military families.

• Experience in CRM /database management (experience with Salesforce preferred).

• Prior service in the United States military preferred.

Job Specific Qualifications

• Excellent verbal and written communication skills, including planning and organizing training.

• Familiarity with small business programs and services for transitioning service members and families, veterans, veteran families.

• Basic database knowledge (preference given to candidates with Salesforce experience).

• Utilization of existing technologies to facilitate virtual collaboration and delivery.


Boots to Business OCONUS coordination to include

• Maintain a real time listing of installation points of contact in 35 locations in 7countries.

• Maintain, and monitor a centralized class request system for installation POC’s, for an average of 120 classes per year.

• Provide workshop cost and attendance data to the Project Manager in order to establish class frequency.

• Input classes into the SBA Salesforce system; upload class rosters and instructor information.

• Research, evaluate and implement cost savings through the coordinating of location timing and instructor travel; minimizing instructor travel times and distances.

• Provide travel agency with applicable schedule of workshop dates and coordinate the communication between travel agent and the instructor.

• Review and approve all travel in accordance with US Code, SBA guidelines, and Syracuse University travel policies.

• Complete base access passes; coordinate with Syracuse Risk Management for country clearance documents.

• Respond to questions and concerns from POCs/instructors prior to workshops.

Assist with general logistics of IVMF Arsenal training programs to include

• Assist with the planning and execution of Veterans EDGE training program
Collect and organize hotel RFPs for core events team to review.

• Assist with hotel logistics to include rooming lists and space needs.

• Provide communications team with material to be used for social media; provide related backstory, IVMF connection and suggested social media tactics.

• Assist in hiring and managing duties to student workers, track progress and ensure quality of delivery.

Responsible for delivering exceptional participant experience, responsibilities to include

• Communicate with all program participants to ensure engagement and understanding of program logistics and requirements.

• Field general program inquiries and provide appropriate programmatic information that is pertinent to the request(s).

• Provide future class dates and contact information to prospective program participants.

• Answer eligibility questions, directing prospective participants to appropriate programs.

• Provide program alternatives to inquiries when needed.

Assist Arsenal Team with budget management, responsibilities to include

• Create and maintain a real-time expense tracking system for all program(s) expenses, and projected expenses, in real time.

• Review and create expense reports from instructor/ speaker submissions for travel reimbursement.

• Analyze instructor/ speaker expense reports to ensure they comply with grant guidelines, Syracuse University policies, and federal regulations.

• Submit all instructor/ speaker/ vendor payments for services rendered.

For B2B

• Complete and document all currency exchanges using the identified exchange rate source.

• Database Management- maintain an extensive database of instructor travel records, consisting of over 115 trips per year.

• Provide a real-time cost projection for OCONUS classes for the entire grant year, that fluctuates with schedule changes.

Physical Requirements Tools/Equipment Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 08/18/2020 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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