Medical Assistant II


Location: Healthcare for the Homeless - Houston, 1934 Caroline Street, Houston, TX 77002

Position requires exceptional communication and customer service skills, experience, and proficiency with patient registration functions. There is a strong preference for work experience with people who have mental health needs. Candidate must be punctual, dependable, and flexible with assignments. This position reports to the medical provider on duty for clinical supervision and to the Lead MA and Director of Clinical Operations for administrative supervision. Daily work hours may vary with minimal evening or weekend hours. The scope of service includes comprehensive primary medical and behavioral healthcare for homeless adults and limited pediatric care.

Healthcare for the Homeless - Houston (HHH) was designated a 501(c)(3) in 2001 with the mission of promoting health, hope and dignity for Houston's homeless through accessible and comprehensive care. What began as a two room clinic with an adjacent dental chair has grown into three integrated primary care clinics, a three operatory dental clinic, jail and hospital inreach programs, a street medicine program, stabilization services within Permanent Supportive Housing, and a first-of-its-kind transportation project.

Job Purpose

Competent level Medical Assistant who is proficient in delivering patient care in the ambulatory care setting. Performs patient care responsibilities and provides clerical/administrative support in a clinical setting. Provides guidance to entry level Medical Assistants.

Job Duties

Administrative Duties:
• Registers patients, verifies patient information and insurance
• Answers phone, makes appointments
• Gathers data for reports
• Assists with Quality Improvement projects

Clinical Duties:
• Supports clinical provider and care team to ensure coordinated care for patients
• Maintains proper documentation in patient's electronic medical record
• Helps to maintain a clean, well-stocked and organized clinic environment
• Performs phlebotomy and waive testing

Minimum Qualifications
  • High school diploma or GED and completion of a Medical Assistant Training program through an accredited institution.
  • Two years of relevant experience.
  • Current certification as a Medical Assistant through an accredited professional organization (AAMA, AMT, ARMA, NCCT, NAHP, NHA, NAHP, AMCA, or NRMA).

Preferred Qualifications
  • Experience working with homeless/medically underserved people and people with mental illness
  • Exceptional customer service skills
  • Experience with patient management and electronic medical records systems
  • Self-directed with good organizational skills
  • Communicates and works well within a collaborative team environment


Physical Risks: Potential exposures to blood borne pathogens (blood and/or other potentially infectious materials), drugs, chemicals, radiation, and physical hazards found in patient clinics, hospitals and/or laboratory work environments and in working directly with patients and other employees. Initial Blood borne Pathogens Training is required, and a Blood borne Pathogens Refresher Training must be taken annually.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



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