Student Leader, Student Advising Center

Posting Date 06/03/2021 Closing Date 07/01/2021 Open Until Filled No Special Instructions to Applicants

All offers of employment are contingent upon the following:
• Satisfactory results of a background check
• Post-offer, pre-employment physical exam in circumstances where the nature of the work renders it appropriate or where Federal law or regulation requires

THIS POSITION IS CURRENTLY WORKING REMOTE UNTIL FURTHER NOTICE .

Advertising Summary Job Description

Application Procedures: “Apply to this Job at employment.jjc.edu”

POSITION TITLE : Student Leader, Student Advising Center

DEPARTMENT : Student Advising Center

POSITION SUMMARY : Assist the Student Advising Center with front desk coverage, departmental programs including orientation and group advising. Perform office related duties such as answering phones, responding to emails and scheduling/rescheduling/cancelling appointments. Provide excellent customer service via phone and in-person to students and visitors seeking advising and information. Student Leader Interns do not provide ANY academic advising.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. Greet students and supporters and schedule appointments
2. Assist students with accessing account information and navigating the MyJJC student portal and college website
3. Answer phones and relay messages in a professional and courteous manner
4. Direct students in admissions and orientation processes.
5. Direct students and visitors to other support services (tutoring, career services, etc.)
6. Assist in setup of New Student Orientation, including preparing information packets and room set-up
7. Assist Student Advising Center staff in orientation sessions, group advising, and other departmental programs
8. Assist with set up and clean-up of departmental events as needed
9. Perform office duties, such as copying, scanning materials, and assisting with mailings.
10. Keep student information and records confidential.
11. Assist staff with other office related duties

INTERNSHIP CREDIT AVAILABLE
1. Able to use internship as part of educational program or for credit hours, if desired
2. Approval of this position as a qualifying internship for credit is at the discretion of your instructor

LEARNING OBJECTIVES
1. Develop office assisting skills including customer service, organization, document formatting/writing, appointment scheduling.
2. Develop problem solving and conflict resolution skills.
3. Gain experience working on projects, using office technology, and assisting students.

MINIMUM QUALIFICATIONS
1. High school diploma or equivalent
2. Familiarity with the JJC campus technology and student resources, including the JJC website, e-resources, MyJJC portal, student email, keyboarding skills and other technology functions
3. Must have completed the New Student Orientation process:
• Online NSO
• NSO Group Advising
4. Have at least two semesters remaining at JJC
5. Ability to travel to/work at both Main and Romeoville Campuses for periodic assignments.
6. Familiarity and comfort with using Microsoft Word, Excel, and PowerPoint

PREFERRED QUALIFICATIONS
1. Minimum 2.5 gpa with at least 12 credits at JJC
2. Knowledge and familiarity with the JJC advising process (students will not be advising students)
3. Effective and professional communication skills with staff and students
4. Ability to work with minimum supervision and maintain confidentiality in accordance with FERPA (Family Education Rights and Privacy Act) guidelines
5. Patience, problem solving abilities, and a willingness to accept responsibility
6. Familiar with Zoom, Microsoft Teams, or other internet-based virtual meeting platforms
7. Comfort with speaking in front of a group of students, to walk through the JJC Technology.

PHYSICAL DEMANDS
Normal office physical demands

WORK SCHEDULE
15-20 hours per week including evening hours (determined by work-study funding)

Joliet Junior College is an equal opportunity/affirmative action college supporting diversity.

ANNUAL CLERY SAFETY REPORT ( ASR ) NOTICE FIRE SAFETY REPORT ( FSA ) and MISSING PERSON POLICY ( MPP ) FOR STUDENTS RESIDING IN “ON CAMPUS” STUDENT HOUSING
Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security compliance document along with the Fire Safety Report ( FSR ) and the Missing Person Policy ( MPP ) for students residing in “on campus” student housing is available at the JJC Police Department website :
www.jjc.edu/cleryreport

If you would like to receive the ASR, FSR or MPP in booklet form, you may stop by the Campus Police Department located on Main Campus in G 1013 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses.

This information is required by law and is made available by the Joliet Junior College Police Department.


For more information, click the "How to Apply" button.