Healthcare Case Manager

Maryville University
Missouri, United States
Salary Not Specified
Aug 17, 2020
Employment Type
Full Time

Posting Details

Job Summary/Basic Function

Maryville University invites applications for the Healthcare Case Manager position. The Healthcare Case Manager is a temporary, full-time position. Under the supervision of the Director of Health and Wellness, the Healthcare Case Manager will oversee contact tracing activities and case management of students, faculty, and staff at Maryville. The aim of this effort will be to call contacts of each person diagnosed with COVID-19, gather information on the contacts, and provide social distancing/quarantine/isolation instructions and information on testing, seeking medical assistance, ongoing monitoring, and available resources as needed.

Summary of Principal Duties and Responsibilities:
Team Management:
• Determines and administers the most effective data capture program to assist with case investigation, tracking, monitoring, management and reporting tracing activities
• Trains and supervises employees assigned to the Contact Tracing Team
• Provides oversight of all contact tracing team activities, including contact tracer scripts and guidelines for social distancing, quarantine and isolation
• Ensures contact tracing team follows best practices and CDC guidelines on COVID-19 contact tracing
• Ensures that the Contact Tracing team is following all policies, procedures, and protocols

• Maintains all policies, procedures, protocols, and facilitates changes being implemented to the entire team
• Identifies ways to streamline processes and improve efficiency
• Develops procedures and standard operating guidelines
• Works with Supervisors and Team Leads to ensure that contact tracing is on target with daily/weekly/monthly goals
• Responsible for overall safeguarding of protected health information (PHI)
• Coordinates the collection and management of complex and sensitive personal health data not only to facilitate contact tracing, but also to support assessments of overall community health
• Ensures quality data collection, metrics and dashboard reporting
• Performs other duties as assigned, including supporting the testing initiative and special tasks involved in responding to emergency events

Communication and Reporting:
• Maintains communication and coordination with relevant university departments including residential life, athletics, coronavirus task force, public safety, student life, president’s office.
• Ensures state and local reporting requirements are met, including testing data being shared with appropriate agencies.
• Provides status reports to the Coronavirus Task Force
• Produces special reports, as necessary, to ensure readiness for responding to COVID-19
• Assures accurate and timely completion and submission of reports to leadership and other entities

Work Hours:
• Temporary, Full-time (40 hrs per week) position
• This position requires some evenings and weekends as scheduled. Weekends and holidays will be split between team members.
• Work location – primarily remote, with some hours required on campus

Minimum Qualifications

• Bachelor’s Degree in healthcare management or related field
• Three years of work experience in a position that includes customer service and clinical care
• Proficient in Microsoft Office
• Commitment to working with a diverse and inclusive community
• Strong customer service, organizational, time management, verbal and written communication, presentation, and interpersonal skills

Preferred Qualifications

• Bachelor’s Degree in healthcare management or related field
• Two years of supervisory experience in a healthcare, public health, or management setting
• Proficiency with Electronic Medical Record

Physical Demands

Open Until Filled


Special Instructions to Applicants

An offer of employment is contingent upon the successful completion of a background screening.

Applicants requiring University sponsorship to obtain employment authorization will not be considered for this position.

Maryville University is committed to a policy of equal opportunity and prohibits discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.

Advertised: August 17, 2020
Applications close:

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