Student Learning Center Director

Florida, United States
Salary Commensurate with experience
Aug 17, 2020
Employment Level
Employment Type
Full Time
Job Summary   Responsible for planning, implementing, and managing programs and services for student academic learning centers on all campuses. Provides leadership and oversight of tutorial support for in-person and online courses college-wide along with associated staffing and budgets. Promotes student achievement, retention, and program completion through the development and implementation of effective, quality instructional assistance programs and initiatives, which augment and compliment the learning environment. Chairs the Student Learning Center Advisory Council.   This position is open until filled. An initial review of the applicant pool will take place on August 27, 2020.  

Duties and Responsibilities:

(This list is not exhaustive and may be supplemented as necessary)

  • Directs center operations for all campuses, develops strategic and tactical plans for all programs, and evaluates center operations for impact against stated outcomes and leading measures.
  • Establishes, monitors, analyzes, and reports metrics of center operations in conjunction with IRE and program assessment to quantify stated outcomes and effort.
  • Partners with faculty to design, develop, and implement academic support programs to help students succeed in their academic goals. Establishes, promotes, and maintains a professional environment and culture with focus on ensuring educational success.
  • Collaborates with faculty and other academic leadership to determine content, structure, and presentation of academic support services, including workshops, tutoring, skills labs, and developmental courses.
  • Monitors students’ academic progress and develops academic success plans for students.
  • Develops and analyzes actionable, proactive metrics that support monitoring, needs analysis, and strategic insights regarding barriers to academic success as well as the development of additional resources to affect change.
  • Develops guidelines and evaluation tools for needs assessment in areas of student satisfaction, center effectiveness, and delivery of services. Develops quarterly and annual reports on the costs, usage levels, and availability of all aspects of the department.
  • Provides leadership in planning, budgeting, creating and assessing of strategic plan measures in all assigned areas. Develops short-term and long-range goals, objectives, priorities, and recommendations.
  • Manages personnel including hiring, training, and performance reviews. Guides, leads, reviews, verifies, observes, and manages the work of people reporting directly and indirectly to you. Monitors and evaluates the performance of employees. Develops and trains staff.
  • Monitors expenditures in assigned budget, and holds self and staff accountable for financial practices that promote sound fiscal management. Works with college offices to research and apply for federal, state, and local grants as appropriate.
  • Performs other job-related duties as assigned.

Required Minimum Qualifications:

Education and Experience:

  • Master’s degree
  • Four years of related experience, to include supervisory experience
  • Experience in higher education

Knowledge of:

  • Integrating learning instructions and assessment research, principles, and theories in educational programs
  • Best practices in higher education andragogy
  • Microsoft Office Professional or similar applications

Skilled in:                    

  • Leading and motivating teams through change
  • Motivating subordinates to exert the effort necessary to attain organizational and departmental goals
  • Thinking strategically, effectively analyzing data, and implementing data-informed decisions
  • Attention to detail
  • Planning, forecasting, setting objectives and determining courses of action
  • Researching and evaluating emerging learning technologies

Ability to:

  • Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
  • Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness
  • Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service
  • Accurately manage a budget

Licenses, Registration, Certifications, or Special Requirements:

  • Regular physical attendance required

Preferred Qualifications:

Education and Experience:

  • Experience in academic support, tutoring, or similar area
  • Teaching experience, preferably in a community college

Licenses, Registration, Certifications, or Special Requirements:

  • Learning Center Leadership Certification (LCLC) from the National College Learning Center Association (NCLCA)

Work Environment and Physical Demand:

  • Reach and grasp objects
  • Stoop, bend, kneel, crouch, or crawl
  • Stand for extended periods of time
  • Use of video display terminal
  • Use of manual dexterity and fine motor skills
  • Communicate information orally and in writing
  • Receive and understand information through oral and written communication
  • Proofread and check documents for accuracy