Cyber Technical Support Manager



The Citadel, The Military College of South Carolina is seeking an applicant for a Cyber Technical Support Manager for the Cyber and Computer Sciences Department. This position manages daily operations and scheduling of all Cyber and Computer Sciences department computing resources, including classroom lab environments, the cyber range, Netlab+, and VMWare vCloud Director. Conduct the maintenance and administration of all computing resources. Assist users (faculty, staff, and students) by providing technical support or training as necessary. Proactively research new technologies.

Duties / Responsibilities:

  • Provide technical support and services in the operation and administration of the Cyber and Computer Science department servers, classroom lab environments, and related infrastructure.
  • Assist in the creation of custom virtual lab environments.
  • Provide remote support troubleshooting and training as necessary for faculty, staff, and students.
  • Assist with maintaining application and support systems including, but not limited to, Netlab+, VMWare vCloud Director, the cyber range, and department classroom lab environments.
  • Design and implement new systems to simplify lab management, as well as coordinate software installs. Ensure the integrity of lab software images.
  • Monitor, troubleshoot, and maintain server hardware and storage products; and confer with vendors in diagnosing and correcting errors.
  • Assist with implementing the necessary controls, procedures, and best practices for maintaining information security of hardware, server resources, and systems.
  • Assist in researching new technologies and perform other related duties as may be assigned.


Minimum Qualifications:

A bachelor's degree and experience in systems administration, installation, operation, and repair. Related experience may be substituted for the bachelor's degree on a year-for-year basis.

Preferred Qualifications:

Experience with VMWare environments, Netlab+, vCloud Director, Windows, and Linux environments are highly desirable.

Advertised: Aug 12 2020 Eastern Daylight Time
Applications close:

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