Veterans Office Assistant (one or more positions)

Posting Details

Link to job brochure: Classification Title Veterans Office Assistant Job Category: Classified Staff Job Open Date: 08/10/2020 Job Close Date: Initial Screening Date 08/24/2020 Position ID: P0004015 Job Open ID: REQ8786 Position Title: Veterans Office Assistant (one or more positions) Location 20-Saddleback College Department College Budget Administration (SC-027-068) Term: 12 Months/Year Salary Schedule Link: Click here for current Salary Schedules Pay Basis: Monthly Pay Range: 115 % of Range: 70% Hours per week: 28 Work Schedule Tues-Thurs 11:00am to 6:30pm, Fri 9:30am to 5:00pm Receives Benefits: No Classification Benefits:

The District offers a comprehensive package of insurance benefits to eligible
employees, which includes medical and dental insurance, a vision-care plan, life
insurance and dependent life coverage, accidental death and dismemberment
coverage, and a long-term disability income-protection plan. All premiums are
fully paid by the District. Mandatory retirement incentive is with California Public
Employees Retirement System (CalPERS).

Position-Specific Benefits: Additional Position Information: Permanent link to posting
Summary Description:

Under general supervision from assigned supervisory or management staff, performs a variety of specialized office support and clerical duties in support of Veterans Office functions; provides a variety of information and assistance to students, faculty, staff, and the general public relative to assigned area of responsibility; creates and maintains veteran students’ files; inputs veteran students’ personal data and class information into the Veterans Administration (VA) database; provides direction to and trains VA work-study students; and maintains a variety of records and files and generates a variety of reports.

Distinguishing Characteristics: Representative Duties:

The duties are typical for this classification. Incumbents may not perform all of
the listed duties and/or may be required to perform additional or different duties
from those set forth below to address business needs and changing business
practices. Please see Job Duties for details.

Knowledge of:

Methods and techniques used to respond to students with a variety of veterans service requests.
Office assistance and support duties applicable to a veterans service office.
Basic principles and techniques used in public relations including methods and techniques of proper receptionist and telephone etiquette.
Office procedures, methods and equipment, including computers and applicable software applications such as word processing, spreadsheets, and databases.
Basic principles of business letter writing and basic report preparation.
Principles and practices used to establish and maintain files and information retrieval systems.
Principles, practices, and procedures of record-keeping.
Work organization principles and practices.
English usage, spelling, grammar, and punctuation.

Ability to:

Learn and understand the organization and operation of the Veterans Office and related program areas as necessary to assume assigned responsibilities.
Learn, understand, interpret, and apply general administrative and office policies and procedures.
Learn the Veterans Administration education benefits regulations and policies.
Learn to accurately enter data into the VA on-line education software program.
Perform a variety of office support and clerical duties and activities of a general and specialized nature for assigned veterans services.
Respond appropriately to the needs and requests and inquiries from students, staff, faculty, and/or the public; effectively present information in person or on the telephone.
Exercise good judgment and maintain confidentiality regarding critical and sensitive information, records and reports.
Use sound judgment in recognizing scope of authority.
Type or enter data at a speed necessary for successful job performance.
Compile and organize data and information.
Maintain filing systems.
Exercise good judgment in maintaining information, records, and reports.
Plan and organize work to meet schedules and changing deadlines.
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Adapt to changing technologies and learn functionality of new equipment and systems.
Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.


Equivalent to completion of the twelfth grade. Additional coursework or on-the-job-training in office practices and procedures is desirable.


Two years of general clerical or office experience involving extensive public contact, preferably in a college or other public agency. A military background is desirable.

License or Certificate:

Possession of a valid California driver’s license and proof of insurability.

Conditions of Employment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment:

Work is performed primarily in standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, staff, and others. At least minimal environmental controls are in place to assure health and comfort.

Physical Demands:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and may occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.

Additional Position Information: Additional Classification Information: Position Specific Benefits:

The District provides California Public Employees Retirement Systems (CalPERS) retirement, sick leave, personal necessity leave, vacation and holiday benefits for part-time bargaining unit employees.

Job Duties

Job Duties

Duties and Responsibilities

Serve as receptionist for assigned area; receive office and telephone callers; provide material and information in response to requests for information related to assigned area of responsibility; convey telephone messages; refer callers to appropriate staff for further assistance as needed.

Duties and Responsibilities

Assist veteran students in applying for VA education benefits including advising applicants of regulations and policies pertaining to their entitlement to VA education benefits and assisting in completion of required paperwork.

Duties and Responsibilities

Process veteran students’ applications for VA education benefits including creating veteran student files, inputting students’ personal and class information into the VA on-line database, and preparing correspondence to and acting on requests from other college Veterans Offices.

Duties and Responsibilities

Process paperwork related to veteran students’ academic progress; prepare correspondence to students and to the VA regarding failed or incomplete courses, academic or progress probation, and benefits suspension.

Duties and Responsibilities

Provide direction to VA work-study students; train and provide technical guidance to new VA work-study students, create and maintain VA work-study students’ work-schedules.

Duties and Responsibilities

Travel occasionally to local off-campus sites to provide information to prospective veteran students; prepare a variety of documents for publications and marketing pieces including brochures, flyers, event programs, and related materials.

Duties and Responsibilities

Respond to requests for information from the VA.

Duties and Responsibilities

Maintain office supplies and inventories; order, receive, and maintain office supplies and equipment; prepare and deliver requisitions, purchase orders, and work order forms.

Duties and Responsibilities

Utilize various computer applications and software packages; maintain and generate reports from a database or network system.

Duties and Responsibilities

Operate office equipment including computer equipment, typewriter, calculator copier, and facsimile machine.

Duties and Responsibilities

Perform general clerical work: answer telephones, enter information into computer databases, maintain files and records, receive, sort and distribute mail.

Duties and Responsibilities

Perform related duties as required.

Documents Needed for Applying
Required Documents
  1. Resume / CV
Optional Documents
  1. Cover Letter
  2. Other Doc
  3. Letter of Recommendation 1
  4. Letter of Recommendation 2
  5. Letter of Recommendation 3
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. Have you obtained education equivalent to the completion of twelfth grade?
    • Yes
    • No
  2. Have you obtained at least two years of general clerical or office experience involving extensive public contact?
    • Yes
    • No
  3. This position is responsible for preparing files and ensuring accuracy with regard to state and federal regulations. Please describe how your experience best suits you for this type of position.

    (Open Ended Question)

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