Residence Hall Operations Specialist

Posting Details

Job # 036546 Department Code 40801-7435 Department ORL Job Title Residence Hall Operations Specialist Location Syracuse University Pay Range Commensurate with Experience Staff Level S4 FLSA Status Non-exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

This is a 10 month position – mid July to May

The Residence Hall Operations Specialist is a full-time (non-exempt), academic-year only staff member in the Office of Student Living. This position assists with managing operational aspects of a residential communities having 450 to 1200 residents and reports to a Residence Director. Major responsibilities include management of multiple residence hall main desks (including supervision of student desk staff), coordination of health and safety inspections, assistance with opening and closing of residential facilities, and coordination of tour guides for campus-wide visit days. This role provides a high level of customer service to students and is part of a residential team that ensures an unsurpassed residential experience for students.


• Bachelor’s degree preferred / equivalent experience and education considered.

Job Specific Qualifications

• Strong customer service, administrative, and problem-solving skills, including attention to detail.

• Excellent written and verbal communication skills.

• Ability to supervise student staff.

• Strong ability to handle multiple priorities and work across many different constituencies.

• Experience general administrative responsibilities, coordination of processes, and supervision of front-line service staff. Proficiency in Microsoft Office suite is preferred.


• Oversite and supervision of (multiple) residence hall main desks,
completion of administrative tasks and main desk operations as necessary. This includes: ensuring packages are logged and distributed in a timely fashion, trouble-shooting lost packages, ordering keys for residence hall rooms and mailboxes, coordinating residence hall opening and closing processes that run out of the main desk, monitoring and ordering equipment as needed. The Operations Specialist will cover desk shifts (during standard work hours) when a shift cannot be filled.

• Recruit, hire, train, supervise, and evaluate a student desk staff of approximately 15-30 Main Desk Assistants (MDAs) who work at the main desk of the residence hall. Create and monitor work schedule for Main Desk Assistants. Process weekly payroll for all MDAs. Work with Residence Director staff to ensure Resident Advisors are trained on main desk processes and that there is open and clear communication between MDAs and RAs. Work with Residence Directors to coordinate special projects for MDAs.

• Residence Hall Management, serves as the housing coordinator for one or more buildings: work closely with the Housing Office and the Residence Directors to track and report hall vacancies. Assist in coordination of living agreements. Serve as a contact point for Facilities Services regarding facility-related issues and concerns. Walk halls weekly with Residence Directors. Oversees administrative processes related to hall opening and closing. Monitors and approves guest passes.

• Coordination of Hall Tours, works with the Residence Directors to recruit and train student tour guides for campus visit days. Interact with prospective students and families during visit days to ensure a positive experience during their visit to Syracuse University.

• Provide general administrative support for two to three Residence Directors. This could include budget processing, creating / disseminating communications, processing on-call logs, etc. Serves on University, Divisional, and Departmental Committees as requested.

Physical Requirements




Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 07/21/2020 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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