Workforce Training Consultant, Center for Children, Families and Workforce Development



The University of Montana invites applications for a Workforce Training Consultant position with the Center for Children, Families and Workforce Development (The Center). This position will be housed in the Child and Family Services Division (CFSD) Office in Helena (preferred), Butte or Bozeman, Montana . The Center collaborates with the CFSD to develop, implement, oversee and evaluate the Montana Child Welfare Coaching Program and a variety of competency-based trainings to promote staff professional development and ongoing training needs. The Center employs Workforce Training Consultants whose primary purpose is to coach and train employees of the CFSD and other professionals and caregivers working with children and families involved in Montana’s child welfare system and to assure the quality and integrity of the coaching and training program.

The position travels throughout Montana to provide group and individual coaching and training. This position works cooperatively with Child Protection Supervisors, Trainers, and Regional Management teams throughout Montana to assess, plan, develop, and implement staff training plans for their employees. The Workforce Training Consultant also participates in CFSD’s case review process.

The position is highly complex and candidates must have the knowledge, skills and ability to provide expertise in professional skills-based child welfare coaching; adult education and training; staff development and worker retention; organizational development; strategic planning; expert research; and child welfare policy and practice consultation. This position also provides leadership with transfer of learning to practice, training resources, child welfare and family services best and emerging practices, and strategic planning regarding the training needs of the CFSD’s employees and other related professionals and caregivers working with children and families involved with Montana’s child welfare system. This position is supervised through The Center and works cooperatively with the CFSD’s staff, supervisors, regional administrators and training specialists using sensitivity and diplomacy to ensure clear effective communication and collaboration.

Success as a Workforce Training Consultant requires an individual who is highly motivated and comfortable working independently; has excellent time management, communication, and group facilitation skills; has the ability to perform multiple tasks simultaneously and easily manages competing demands; establishes goals and priorities; displays professionalism in all situations; easily adapts to changes in the work environment, changes approaches or methods to best fit the situation, and is comfortable with frequent change, delays or unexpected events and receives and responds well to supervision. This position requires a person with the ability to make sound and accurate assessments, timely decisions and include the necessary and appropriate people in the decision-making process. This position also requires a person who is willing and able to travel for up to one week at a time throughout Montana and possibly out state as needed. This position requires a person who is willing and able to drive Montana’s highways year-round. Due to the specificity of this work and the complicated nature of Child Protection, this position requires a person with previous work experience with the CFSD.

Job responsibilities include:

  • Coach Montana’s CFSD’s employees utilizing the Montana Child Welfare Coaching Model
  • Work individually and as a team member to design, plan, organize and revise coaching methods and practices to improve the program’s effectiveness and learner outcomes.
  • Plan, develop, revise and implement training curricula for CFSD employees and other professionals and caregivers who are working with children and families involved with Montana’s child welfare system
  • Implement coaching competencies including, but not limited to:
    • Create coaching relationships through partnership, expectations, and agreements
    • Engage hard to engage workers
    • Partner with workers and members of the training team to:
      • Assess the worker’s skill level
      • Plan and set goals to address strengths and areas for growth
      • Develop training and coaching plans to address workers areas for growth
      • Establish accountability for the coach, the learner and the training team
    • Use observational skills, active listening, reflective and constructive feedback, and motivational interviewing and other coaching model approaches with workers
    • Use specialized techniques to encourage learner independence and self-direction
    • Use practices that complement the learner’s learning style
    • Maintain well-honed communication
    • Use self-management and emotional intelligence to:
      • Ensure professionalism
      • Maintain an objective and nonjudgmental stance
      • Maintain professional boundaries
      • Treat workers with dignity and respect
      • Adhere to the tenets of the Montana Child Welfare Coaching Model and the Social Work Code of Ethics
      • Honor confidentiality
    • Apply the practices of appreciative inquiry, cultural humility, adult learning, reflective practice, solution-focused and motivational interviewing in coaching
    • Refer to Montana and federal policies and practices in coaching and transfer of learning strategies with learners
    • Assess coaching effectiveness
  • Seek out research and utilize coaching training resources, and current/emerging technology and authoring tools to develop relevant, state of the art coaching, training
  • Translate organizational needs into effective coaching, curriculum and training
  • Stay current on research and legislation impacting the field of child welfare and analyze the changes they are likely to precipitate in order to foresee coaching and training needs
  • Stay abreast of current training methodologies, materials, equipment, media, and resources that apply to child welfare programs, coaching, and training needs
  • Independently prioritize and complete responsibilities
  • Evaluate and ensure quality regarding the Montana Child Welfare Coaching Program and delivery of the training provided by the Center
  • Work collaboratively with the CFSD’s Supervisors, Regional Administrators and Training and Development Specialists to gain knowledge regarding specific work situations that require the CFSD’s employees to better understand policies, procedures, regulations, and practice


Position Details

  • Position is full-time, 1.0 FTE, Letter of Appointment and includes a comprehensive and competitive benefits package including Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
  • Salary for this position is $45,000 - $55,000 per year commensurate with qualifications.


Required Skills

  • Excellent interpersonal, verbal and written communication skills and negotiation skills to effectively work with a diverse constituency of CFSD professions, University of Montana professionals, staff, instructors, new and experienced professionals and caregivers working with children and families who are involved Montana’s child welfare system and other external stakeholders
  • Ability to receive and respond well to supervision
  • Demonstrated skills in group process, shared decision-making, and other methods of consensus building
  • Knowledge of child, adult and family development, safety and risk factors and community resources
  • Demonstrated experience with case management and service coordination with at-risk families and children with significant emotional and behavioral needs
  • Demonstrated experience/ability to coordinate, monitor and manage program activities and projects
  • Demonstrated ability to work well under pressure and to meet deadlines


Minimum Required Experience

  • Bachelor's Degree in Social Work, or a related field AND five (5) years of experience in Child Protective Services in the State of Montana; or any combination of experience and education that provides the competencies necessary to successfully discharge the duties and responsibilities assigned to the position.


Preferred Qualifications

  • Master’s degree in Social Work or a related field.
  • Experience working as a Child Protection Specialist Supervisor for the Montana CFSD


About the Center for Children, Families and Workforce Development , UM

The mission of the Center for Children, Families and Workforce Development is to improve the lives of children, youth, and families, especially those involved with the child welfare system. The Center for Children, Families and Workforce Development accomplishes this mission by Strengthening the collective impact of the multiple systems that serve children and families; educating and training professionals and caregivers; and advancing evidence-based practices and innovative programs to help improve inter-professional collaboration and public policy.

The University of Montana is a unit of the Montana University System with over 10,000 students. It is located in Missoula, a culturally vibrant community of about 72,000, surrounded by mountain grandeur which was recently ranked in the “ top 20 best college towns with a population of less than 250,000 ” by the American Institute for Economic Research and ranked 9th in Outside Magazine’s “ The 16 Greatest Places to Live in America” in 2014 . Many national publications recognize Missoula for its high quality of life . Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.

To learn more about the University of Montana, and the State of Montana, please visit the links below.



Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

How to Apply

Priority Application Date: August 31, 2020

Applications received by this date will be guaranteed consideration. Application review will continue until the position is filled.

Please submit the following application materials via "New Resume/CV" button below.

*Please note: only five (5) attachments are allowed per application. Please combine documents accordingly.

  • Letter of Interest – addressing the stated required skills for the position
  • Detailed resume listing education and describing work experience
  • Names and contact information for three (3) professional references


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Job Location Helena, Montana, United States
Position Type Full-Time/Regular