User Support Short-Term

Location
California, United States
Salary
Salary Not Specified
Posted
Aug 21, 2019
Employment Type
Full Time


Definition

Under direct to minimum supervision of the head of the Division, Department, or Program, the non-academic, non-classified short-term support employee will provide services to the department to support and assist regular employees by performing a variety of needed temporary tasks.

Non-academic, non-classified short-term employees are not part of classified service. Non-academic, non-classified short-term employees are at-will employees, have no entitlement rights to any position in the District, and are not benefits eligible. Short-term employment shall not result in the displacement of Classified personnel.

Non-academic, non-classified short-term employees perform services and tasks, which once completed, will not be extended or needed on a continuing basis. Short-term non-classified employees perform services that are not re-occurring and are not a permanent component of the District's operations. Short-term employees may be employed to perform work at a one-time event that occurs on an irregular basis.

Short-term non classified employees may not exceed 160 working days within a fiscal year (July 1 – June 30) and may not exceed 19 working hours per week and may only occupy one primary assignment within the District.

* Retired CalPERS Annuitants: may not exceed 960 hours in a fiscal year (July 1 through June 30)*

Summary
Provides first level response and support to end users. Assesses initial requests, calls, and emails and escalates situation to the appropriate staff for resolution as needed. Responds to and assists with customer support requests and documents reported issues, as well as solutions.

Distinguishing Career Features
The IT Help Desk Technician is the first-level support in a career ladder encompassing workstation, network, and applications support. The IT Help Desk Technician is capable of troubleshooting basic software and configuration issues, assisting in restoring computer account access, and providing general technical guidance on the use of District computer applications.

Essential Duties and Responsibilities
  1. Provides assistance to staff on utilizing computer and software programs including remote access and on the proper use of audio-visual or electronic equipment.
  2. Receives and resolves basic user 'help desk' calls, including computer account and voicemail password resets. Documents calls, forwarding work order requests to other technology staff for advanced topics.
  3. Participates in initial troubleshooting and triage to resolve hardware and operations problems, including but not limited to connectivity, internet access, electronic mail and file servers. Works with fellow staff, equipment users, and vendors to identify and resolve problems.
  4. Develops and maintains up-to-date documentation supporting assigned and related areas of responsibility. This includes procedures and steps for equipment setup, help desk questions and answers, and inventory records.


Qualifications and Physical Demands

Qualifications
  • Knowledge and Skills
Requires working technical knowledge of personal computer operations, including the relationship and usage of various input and output components, business and District-specific applications, and terminology. Requires a working knowledge of operating systems used by the District. Must understand the protocols and procedures for setting up new equipment, troubleshooting and performing routine maintenance. Requires a basic knowledge of personal computer based local area networks, network operations, connectivity between servers, and integration of data and telecommunications. Requires working knowledge of Windows and Apple operating systems. . Requires a basic understanding of the physical elements of the network including cabling and connections, routing, switches, and repeating equipment. Requires working knowledge of high-volume document copying equipment. Requires technical knowledge of configuring and supporting end user devices. Requires sufficient communication skills to conduct individual instruction and technical assistance on the use and application of PC-based business and education, internet, utility, and connectivity software. Requires sufficient writing skills to document technical problems. Requires human relations skills to provide individual training and technical assistance on the use of PC-based software for business, internet, utility, and connectivity. Requires writing skill to document technical procedures.
  • Abilities
Requires the ability to analyze data and evaluate the needs of end users and develop alternative solutions to problems and needs. Requires the ability to prioritize and organize work to meet deadlines and timetables. Requires the ability to read, interpret, and apply complex technical information including policy and procedures. Requires the ability to provide timely customer service responses. Requires the ability to troubleshoot networked computer workstations, systems, and programs.
  • Physical Abilities
Requires the ability to sit or stand for long periods of time. Requires enough visual acuity to read technical documents and instructions and align small components. Requires enough auditory ability to carry on routine conversations. Requires the ability to lift, push, and pull objects of medium weight (less than 25 lbs.) on an occasional basis. Requires the ability to work in confined areas with noise variations, dust, and limited ventilation.
  • Education and Experience
The position requires the equivalent to an Associate's degree in computer science or related technical field and 1 year of related experience in technical support. Industry certificates (e.g., A+) may substitute for some higher education or experience.
  • Licenses and Certificates
May require a valid driver's license.

Working Conditions
Work is performed indoors where some safety considerations exist from physical labor, positioning in cramped areas, and handling of medium weight, yet, awkward materials.

Conditions of Employment

Under direct to minimum supervision of the head of the Division, Department, or Program, the non-academic, non-classified short-term support employee will provide services to the department to support and assist regular employees by performing a variety of needed temporary tasks.

Non-academic, non-classified short-term employees are not part of classified service. Non-academic, non-classified short-term employees are at-will employees, have no entitlement rights to any position in the District, and are not benefits eligible. Short-term employment shall not result in the displacement of Classified personnel.

Non-academic, non-classified short-term employees perform services and tasks, which once completed, will not be extended or needed on a continuing basis. Short-term non-classified employees perform services that are not re-occurring and are not a permanent component of the District's operations. Short-term employees may be employed to perform work at a one-time event that occurs on an irregular basis.

Short-term non classified employees may not exceed 160 working days within a fiscal year (July 1 – June 30) and may not exceed 19 working hours per week and may only occupy one primary assignment within the District.

* Retired CalPERS Annuitants: may not exceed 960 hours in a fiscal year (July 1 through June 30)*

Employment is contingent upon verification of employment history, background verification as governed under Education Code requirements, eligibility to work in the United States, and approval by the CCCD Board of Trustees. Short term/temporary assignments do not offer fringe benefits or pay for holidays or time not worked but are entitled to sick leave per Labor Code 2810.5. However, CalPERS retired annuitants are not entitled to this benefit. The hours of work and effective date of employment will be arranged with the supervisor.
  1. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
  2. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910)
  3. The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individual's interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Application materials must be electronically submitted on-line at http://www.cccd.edu/ employment . Incomplete applications and application materials submitted by mail will not be considered.

Additional Information

APPLICATION REQUIREMENTS

To be considered for employment you must submit a complete application packet. A complete application packet includes:
  • Online Employment Application
  • Answers to all of the supplemental questions.

    Candidates will also be responsible for all travel expenses if selected for an interview, the Coast Community College District does not reimburse for candidate travel expenses.

    Disability Accommodations
    If you require accommodations in the Application or Examination Process, please notify Human Resources by calling (714) 438-4714.

    PHYSICAL DEMANDS AND WORK ENVIRONMENT
  1. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  2. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.
  3. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  4. A detailed list of physical demands and work environment is on file and will be provided upon request.
The Coast Community College District is a multi-college district that includes Coastline Community College , Golden West College , and Orange Coast College . The three colleges offer programs in transfer, general education, occupational/technical education, community services and student support services. Coastline, Golden West and Orange Coast Colleges enroll more than 60,000 students each year in more than 300 degree and certificate programs.
Since it's founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to needs of a changing and increasingly diverse population.

Coast Community College District is an Equal Opportunity Employer

The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.

APPLICATIONS MAY BE FILED ONLINE AT:
http://www.cccd.edu

1370 Adams Avenue
Costa Mesa, CA 92626
714-438-4714
jobs@cccd.edu

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