Coordinator of Campus Support Services

Posting Details

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Job Title

Coordinator of Campus Support Services

Posting Number

F003621

Position Status

Full Time

Assignment Length

This field only applies to Faculty

Grant Funded

No

Category

Computer Services

Class Code

15

Pay Rate

Commensurate with education and experience

Location

Northeast

Department

DT Technical User Services

Job Summary

Coordinates, organizes and supervises Campus Support Services team at designated campus. Troubleshoots and resolves issues with computer hardware/software/network issues. Coordinates technology projects on assigned campus. Coordinates computer and software deployment, as well as lab and user configuration. Oversees and meets the media needs of the campus and conference center. Troubleshoots Crestron controlled AV equipment and trains Campus Support department employees to instruct users to use the equipment.

Essential Duties and Responsibilities

• Researches and drafts bid proposals
• Assists in preparation of annual equipment budget
• Resolves issues that arise between users of the equipment and campus support personnel
• Prepares necessary work related production reports
• Develops and evaluates institutional and professional effectiveness plans and goals for all Campus Support personnel
• Coordinates AV equipment usage and Media equipment for events
• Meets with Conference Center and Campus Administration for consultation on Media needs
• Troubleshoots equipment failures with Crestron/Extron Media systems in classroom environments
• Instructs users on classroom equipment/Repairs/coordinates repair of inoperative equipment
• Identifies areas of aging equipment/makes recommendations for upgrade and/or replacement; Provides research for replacement of outdated and inoperative equipment
• Replaces or oversees replacement of outdated or inoperative equipment
• Provides video or audio taping services including multi‐camera setups
• Duplicates video or audio events on different mediums
• Interprets blueprints and technological data
• Interfaces with Media Consultants and Vendors on District Renovations
• Interprets a variety of instructions furnished in written, oral, diagram, or schedule form
• Troubleshoots and installs hardware and software
• Monitors and provides Tier 2 support for helpdesk tickets
• Manages the campus support group staff
• Reimages and prepares hard drives of corrupt/damaged/infected systems
• Coordinates lab configurations and software deployment with campus users to meet specific department needs on a semester basis
• Analyzes technology needs of campus users and recommends and implements solutions to meet those needs
• Coordinates with campus users to deploy replacement computers, including user data backup/migration and software
• Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through the Tarrant County College ( TCC ) Institute
• Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College
• Supports the mission, values and 3 goals and 8 principles of the College

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Education, Experience, Certifications, Licensures

• Bachelor’s degree from a regionally accredited college or university and (3) years of experience in the operation of AV equipment and systems; or (3) years of experience in the support and operation of microcomputer equipment and systems or any equivalent combination of education, training, certification, and related experience

Desired Education, Experience, Certifications, Licensures

• Extron/Crestron Certification
• IT Project Management Certification or equivalent IT certification
• MS System Center Configuration Manager Certification or Crestron Certification

Knowledge, Skills and Ability

• Excellent technology skills
• Strong organizational and multitasking skills with an appreciation for detail
• Related work experience in a similar position, including working with faculty to use mediated technology in classroom environment
• Experience with technology including hardware and software and servers
• Familiarity with computer networking
• Experience with computerized systems
• Proficiency with word processing, spreadsheet and presentation software
• Strong organizational and multitasking skills with an appreciation for detail
• Excellent customer service and interpersonal skills
• Excellent oral and written communication skills
• Willingness and ability to take initiative, to think ahead, make decisions under stress

Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Special Instructions Summary

Posted

07/31/2020

Contact

Loyd Hughes

*

loyd.hughes@tccd.edu
Applicant Documents
Required Documents

1. Resume / Curriculum Vitae

Optional Documents

1. Cover Letter
2. Unofficial Transcripts
3. Certification / License