Inquiry Specialist
- Employer
- South University
- Location
- Pennsylvania, United States
- Salary
- Salary Not Specified
- Date posted
- Jul 29, 2020
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Wednesday, July 29, 2020
What's next for you is the first priority for us!
With over 45 programs from associate to doctoral degrees, South
University located in Savannah, GA is a private institution
dedicated to providing educational opportunities that spark the
intellectual, social and professional development of a diverse
student population. This position supports South University's
Online Student Support Center in Pittsburgh, PA.
Our 120-year story—past, present and future—is a
history formed by the many individuals who have developed the
education and spirit of community that have become our pledge to
the students, faculty, staff, alumni and supporters of South
University. Online and at our 8 locations and 2 learning sites, we
take pride in our welcoming environment; one-on-one support and
personalized attention that helps students define goals and
identify the means to pursue them. Our small classes feature
hands-on experiences that not only shape students' skills and
excellence in their chosen fields but also shape their characters
through encouraging community involvement, volunteerism and the
pursuit of life-long learning.
Visit www.southuniversity.edu today
to learn more about what makes us stand apart as a place to
Belong, Believe and Become, a place where you can
make a difference in the lives of students eager to learn and
grow.
KEY JOB ELEMENTS:
South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. Other details Required Education Bachelor's Degree
South University, the right direction for a brighter future.
Benefits:
*Medical
*Dental
*Vision
FSA/HSA
Tuition Assistant Program
Long/Short Term Disability
Life Insurance
Employee Assistance Program
401K
Generous Paid Time Off
12 Paid Holidays
Paid Parking
* includes domestic partner coverage
POSITION SUMMARY: The Inquiry Specialist is responsible for timely distribution of student inquiries through our electronic distribution system and maintaining accurate and complete data for inquires provided by third party marketing partners. Support Admissions staff with activity processing for reassigned inquiries. Provide clerical/administrative support as needed. Incumbent must assure that the South University philosophy: quality service, development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion is considered in carrying out the duties and responsibilities of this position. This is a virtual/remote opportunity.KEY JOB ELEMENTS:
- Organize and process new student inquiries using proprietary software.
- Research duplicate inquiries to assure that the inquiry is properly assigned.
- Assure that inter-school inquiries for prospects best served by a ground school environment are properly referred or that prospects referred from other schools are assigned to Online Admissions staff on a timely fashion.
- Trouble-shoot inquiry and activity problems for the Admissions department.
- Generate reports from the student database.
- Responsible for transferring and reassigning inquiries between ADA's.
- Maintain security and integrity of inquiry distribution process.
- Other duties as assigned
- Bachelor's degree required
- At least one year of administrative experience
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills with supervisor and staff positions.
- Strong computer literacy skills with the Microsoft Office Suite.
South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. Other details Required Education Bachelor's Degree
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