Assistant Director of Student Financial Services

Maine, United States
Salary Not Specified
Jul 29, 2020
Employment Type
Full Time
Job Description
Student Financial Services
Pay Rate Type:
Employee Type:
Job Summary:The Office of Financial Services seeks an assistant director of student financial services to join a team of professionals responsible for providing financial services and campus employment to all enrolled students. The assistant director may supervise a full-time team member and manage the day-to-day operations including phone and walk-in customers. Reporting to the director of student financial services, the assistant director will assist with the assessment and collection of semester charges, and processing of financial aid. The position will also act as liaison with the Office of Off-Campus Study, assuming lead support for financial matters for students with off-campus study plans. The assistant director participates in all aspects of the services provided by the Office of Student Financial Services with a key focus on providing excellent customer service to students, parents, and the Colby community. The position builds strong relationships with other departments including but not limited to Office of Campus Life, Office of Admissions and Financial Aid, Office of the Dean of Students, Office of Off-Campus Study, Office of Information Technology Services (ITS), and DavisConnects. We encourage inquiries from candidates who will contribute to the diversity of our College, including its cultural and ethnic diversity.


  • Assist students and parents in the application process for federal and institutional financial aid, specializing in services for students studying away
  • Analyze and verify financial aid documents including the FAFSA, CSS Profile, and tax returns; correcting and modifying information as necessary
  • Perform need analysis to determine the financial strength of the applicant’s family, exercising professional judgement as situations dictate
  • Package federal and institutional aid awards compliant with federal and state regulations and consistent with institutional policies
  • Collaborate with other Office of Student Financial Services and Office of Admissions and Financial Aid staff to ensure federal aid guidelines are met and financial aid awards are processed accurately
  • Act as liaison with the Office of Off-Campus Study to support students interested in and studying away from the Waterville campus
  • Maintain all study away documentation including websites and documentation provided to students and staff
  • Keep abreast of federal aid guidelines and policies pertinent to studying away
  • Gather and analyze enrollment and aid data as needed
  • Update and create Office of Student Financial Services websites as needed
  • Utilize PowerFAIDS or other software to support the entire financial aid process including document tracking, communicating with students and parents, performing need analysis, packaging awards, disbursing financial aid, and providing aid information
  • Counsel students and parents in all areas of financial matters including financial aid and student employment policies and procedures as well as the billing process
  • Participate in the collection of student account receivables and exercise judgement in the assessment of late fees and the determination of eligibility to participate in course and room selection
  • Focus on customer service excellence in support of students, parents, faculty, and staff
  • Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice


  • Bachelor’s degree or the equivalent in education and experience
  • 1-3 years of experience working in an intense customer service environment
  • Excellent written and oral communication, analytical, and critical thinking skills
  • Demonstrated computer skills with working knowledge of all applications in Microsoft Office, e-mail, and network application
  • Familiarity with tax forms and financial aid a plus
  • Experience with financial aid software, PowerFAIDS, a plus
  • Knowledge of financial aid and study away implications, a plus
  • Proven organizational skills
  • Strong, self-motivated work ethic
  • Appreciation for the value of a liberal arts education and of diverse cultures, backgrounds, and experiences
  • Must possess creative initiative, flexibility, and high motivation
  • Proven ability to work independently and as a member of a team, exercise discretion, and work collaboratively as a member of a diverse community


This position interacts with students, parents, faculty and staff, and outside constituencies.


General open office and campus environment. Position involves sitting, although frequent movement is necessary. Computer usage involving repetitive hand/wrist motion is also necessary. Lifting up to 30 lbs. may be necessary.


Interested candidates should apply electronically via the Colby Careers site. Please submit a letter of interest, resume, and the contact information of three professional references. Materials should be addressed to:

Assistant Director of Student Financial Services - Search Committee
Office of Human Resources
Colby College
5500 Mayflower Hill
Waterville, ME 04901-8855

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