Administrative Coordinator-Community Education and English Language Program

Massachusetts, United States
Salary Not specified
Jul 24, 2020
Employment Level
Employment Type
Part Time

Company Description:

Framingham State University is a vibrant comprehensive liberal arts institution located in the MetroWest suburbs of Boston, which integrates an academically challenging liberal arts education with workforce preparation programs. Founded in 1839, FSU enrolls about 4,000 undergraduates and 1,200 graduate and professional students. FSU offers 35 bachelor's degrees with 55 specialized concentrations, 63 minors, and 26 master's degree programs, in a highly personalized teaching environment. Our community takes pride in empowering student success by providing a superior education, leading research and innovation opportunities, and a strong first-year experience.

At FSU, we are deeply committed to inclusive excellence, encouraging a supportive, diverse and collaborative learning environment, and providing culturally relevant education. We are honored that our commitment has earned FSU five Higher Education Excellence in Diversity (HEED) Awards from INSIGHT Into Diversity and that we were the only public institution in Massachusetts to be recognized in 2019. FSU is designated as an emerging Hispanic-Serving Institution by the Hispanic Association of Colleges and Universities and also belongs to the Howard Hughes Medical Institute (HHMI) Inclusive Excellence community, providing national leadership in science education and exploring strategies that will lead to more inclusive science education. We encourage applications from those who share our commitment to promoting a diverse, welcoming, and inclusive community.

Our founding motto, LIVE TO THE TRUTH, was said at the end of each class by beloved first principal, Cyrus Peirce, who sought to discover and teach "truth in theory and principle...truth in spirit and motive...truth in manner and form...truth intellectual and truth moral." Principal Bagnall found this motto "speaks of sincerity of spirit...of intensity of effort, of resolution to succeed, of joy in achievement." LIVE TO THE TRUTH continues to guide our institution in practice and endeavor. If you share in this quest for truth and a commitment to living it fully, make the next chapter of your career the best chapter at Framingham State University.

Visit to learn more about employment opportunities at Framingham State University

Job Description:


Provides foundational and critical support and coordination of administrative components of Community Education and the English Language Programs (ELP) by assisting the director, academic specialist and the greater university environment to ensure efficient program operations. Enhances the experiences for students, teachers, and staff members.


SUPERVISION RECEIVED: Reports to the Director of Community Education and English Language Programs


  • Assuming the primary responsibility for managing students' online registrations by creating course events, troubleshooting registration issues, transferring students between classes, issuing online refunds for cancellations, and communicating with system administrators.
  • Supporting existing procedures and policies and developing new operational systems that improve the functions of the English Language Programs (ELP).
  • Supporting, in coordination with other staff members, the collection of documents and communications between potential students and the Office of International Education (OIE).
  • Working with director and staff, and coordinating as needed, registration and collection of tuition payments of students.
  • Providing, as needed, front-line advising and triage for students seeking information about classes in the ELP and future university study.
  • Working with the academic specialist to maintain class attendance records throughout the intensive, community evening, and community Saturday programs.
  • Assisting the director with reporting documents as needed.
  • Maintaining student worker staff schedule and training student staff in operational procedures.
  • Providing logistical and security support for the Community Education Center according to procedures and policies.
  • Providing, as needed, logistical and administrative support for teachers and other staff members through email and verbal communications.
  • Assisting with coordination of student assessments, testing, information sessions and student placements as needed.
  • Maintaining files, spread sheets, and records as assigned.
  • Providing assistance with document preparation (course schedules, price sheets, and similar documents) and making them available online and to staff and students.
  • Helping to coordinate program events as needed.
  • Providing assistance or coordination of additional similar functions of Community Education and English Language Programs as assigned.
  • Assisting with updating website and social media information to communicate effectively with students and the public.
  • Performing other related duties as needed.


  • General office environment, some remote work.
  • Hours are flexible with some evenings and Saturday mornings required.
  • During the COVID-19 pandemic, this is temporarily a telework position; primarily remote, coming to campus is optional and will be subject to the rules for safety of employees as described in the FSU Plan for Return to Work and Learning (posted on the FSU website)



  • Bachelor's Degree
  • Strong organizational skills; detail-oriented; able to set-up and maintain a record-keeping system and handle multiple tasks at one time
  • Experience with Microsoft Office, Outlook, Excel, and data entry
  • Knowledge of or ability to learn how to input information into web pages
  • Ability to communicate effectively in writing and speaking in English
  • Strong interpersonal communication skills in a multi-cultural environment with non-native English speakers and university personnel
  • Candidates who are bilingual in English and Spanish or English and Portuguese are strongly encouraged to apply

Additional Information:

This is a part-time non-benefited, contract position, to average 10 hours per week and not to exceed 18 hours per week. The scheduled hours are flexible but evenings and Saturday mornings are required at the start of course sessions. The pay rate is $25 per hour.

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity/affirmative action employer.

Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Application Instructions:

Candidates must apply online using the "APPLY NOW" link (located at the bottom of this page) and by submitting:

  • Cover Letter
  • Resume/CV
  • Equity and Inclusion Statement*
  • Names and contact information for three (3) professional references

*The Equity and Inclusion Statement is an opportunity for candidates to discuss professional skills, experience and/or willingness to engage in activities that would enhance the university's efforts to promote a diverse, equitable, and inclusive community. Equity and inclusion statements will be considered as part of a transparent and comprehensive review of candidate application materials.

For priority consideration, application materials must be received by August 16, 2020. The search committee may continue to accept and review applications until the position is filled.

Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket.

Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at 508-626-4530 or