Student Financial Services Specialist

The Student Financial Services Specialist is integral in providing operational support for the Office of Student Financial Services and resolving questions and concerns for students and parents regarding tuition accounts. The Student Financial Services Specialist must provide exceptional customer service and collaborate with other student service departments to ensure seamless and consistent processes.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Provide exceptional customer service in all job functions/interactions
• Assist with all aspects of the Office of Student Financial Services functions including front desk responsibilities, but not limited to:
  • Determine when students and others need to see Financial Aid or Student Accounts representatives
  • Resolve basic questions and communicate payment and check-in process completion steps to students, in person, over the phone, and email
  • Answer phones, take messages, and check voice mail
• Process and record student and non-student account receivable payments
  • Accurately process, record and reconcile cash receipts
  • Process credit card payments in accordance with privacy practices
  • Assist with payment plan and refund processing
• Maintain confidentiality of records and information
• Assume additional duties as assigned by immediate supervisor

QUALIFICATIONS (EDUCATION / CERTIFICATION / EXPERIENCE):

• High School diploma or equivalent, plus relevant specialized training
• Minimum of 3-12 months in Student Services or Customer Service

SKILLS AND SPECIFICATIONS:

• Proficient in Microsoft Office (Word, Excel) basic applications
• Ability to learn technological applications
• General office skills
• Excellent communication skills
• Ability to relate effectively with students, staff members, and office visitors
• Ability to work in a fast paced, highly quality-focused service environment with excellent organizational skills and a professional manner
• Ability to take directions and use independent judgment
• Ability to work in a safe and secure work environment that may periodically have unpredicted requirements or demands
• Ability to use small office equipment, including copy machines or multi-line telephone systems
• Commitment and respect for diversity
• Commitment to Carthage College mission and goals
• Ability to perform all of the essential functions, skills, and specifications of the position

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Institutional Information

Founded in 1847, Carthage College combines an environment of reflection and self-discovery with a culture of high expectation, so that our students uncover and ignite their true potential. As a four-year private liberal arts college with roots in the Lutheran tradition, we place a strong emphasis on both moral and intellectual values. Our prime location in Kenosha, Wisconsin, midway between Chicago and Milwaukee, allows students the opportunity to learn in a professional context. Our beautiful campus, an 80-acre arboretum on the shore of Lake Michigan is home to 150 scholars, 2,600 full-time students, and 400 part-time students. Our rich academic experience equips students with foundational knowledge and skills, preparing graduates to be lifelong learners and to lead meaningful, productive lives.

Carthage College is an equal opportunity employer (EOE) dedicated to the goal of building a culturally diverse community. We welcome applications from a broad spectrum of people, including members of ethnic minorities, women, veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.