Bookstore Manager

Description/Job Summary

Seeking a results-driven Bookstore Manager to be responsible for the overall management of the campus bookstore at Baltimore City Community College. The bookstore provides text and trade books, technology, and school supplies, college paraphernalia, and sundries -- what a college student needs to be successful in his/her studies as well as items to get them through the day. Manager must be knowledgeable of and be a resource for all departments, model exceptional customer service, drive sales, and be a skillful problem solver.

This position executes and provides leadership and oversight for all facets of bookstore operations including: hiring, training, supervising, developing and motivating team members; preparing and executing store operating plans; developing a robust e-commerce marketplace, establishing and enhancing strong campus relations; guiding course materials activities; maintaining a high-level of customer service throughout the store; delivering on general merchandise expectations; demonstrating expert-level knowledge of systems and strategies; and completing other necessary store activities as needed.

Responsibilities/Duties

Key Areas of Responsibilities:

  • Prepares and implements detailed operating plans for standard operations, and special events (Convocation, Commencement). Drives plans to execution, analyzes store financials, interprets trends, and makes recommendations to the Chief Financial Officer (CFO) regarding how to positively impact future sales/expense opportunities.
  • Demonstrates understanding of capacity and velocity requirements, based on previous inventory history.
  • Prepares annual budgets and monthly financial and performance reports.
  • Identifies key talent and is responsible for recruiting, training, coaching and development of full-time, part-time, and contractual employees.
  • Ensures effective performance management and maintains a culture of accountability. Develops cross-functional teams of engaged associates with the ability to execute initiatives and drive store operational standards and business results.
  • Provides staff training, develops, and promotes a team environment and acts as a leader within the store to all staff levels.
  • Establishes, enhances, and maintains positive, responsive relationships with campus community, including athletic department and faculty and staff.
  • Provides oversight and guidance and/or executes needs related to course materials,
  • Reviews enrollment numbers, history, inventory levels and current adoptions in order to ensure appropriate quantities for purchase and to buy back. Interacts with faculty and others as needed to gain access to adopted titles for upcoming semester far in advance to maximize profit.
  • Develops a customer-centric experience and engages team members in the delivery/execution of that objective. Provides highest levels of customer service within the store and in all interactions with customers.
  • Manages the visual presentations to create an exciting sales environment for customers.
  • Participates in the execution of store-specific projects, such as renovations and reorganizations, or assists in projects relating to store opening or closing.
  • Ensures all back-office functions, including the preparation of invoices, process of chargebacks and coordination of stock shipments are completed in accordance with standard practices and procedures.
  • Possesses the ability to effectively communicate to the CFO and other college Executives.
  • Positively represents BCCC at all times and with all customers.
  • Performs other duties as assigned.


Physical Demands

  • Frequent movement within the store to access various departments, areas, and/or products.
  • Ability to remain in a stationary position for extended periods.
  • Frequent lifting.
  • Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
Required Qualifications

Minimum Qualifications :

  • ***Seven (7) Professional References, including work and cell/home phone number should be uploaded as an additional document.***
  • Bachelor’s Degree in Retail Management, Business Administration, or related field
  • Minimum of (7) year’s Retail or related work experience to include Retail Management
  • General Bookstore experience
  • Proven experience with POS and inventory systems.
  • Strong customer service experience; strong organizational, time management and problem-solving skills; strong communication and presentation skills; strong analytical skills and financial acumen including Point of Sales (POS) system, general accounting, and cash counts
  • Advanced relationship building, a demonstrated ability to influence a team and customer outreach
  • General Computer Skills
Preferred Qualifications

Preferred Qualifications:

  • (10) years of progressively responsibility bookstore management and supervisory experience
  • 3-5 years previous textbook experience working in an online culture, including knowledge of and competency with retail software and technology
  • Experience in an e-commerce marketplace
  • Ability to execute and develop business strategies and identify opportunities to drive sales, increase customer satisfaction, and expand store traffic
  • Experience in an institution of Higher Education managing an operation for the purchase/sale of textbooks, sundries and paraphernalia
  • Master’s Degree in Retail Management, Business Administration or related field

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