ETAP (Student Co-Op) - Student Computer Technician

Job Vacancy Announcement

Position Title

ETAP (Student Co-Op) - Student Computer Technician

Position Type

Student

Department

Technology Client Support

FLSA

Non-Exempt

Union/Non Union

Non Union

Full Time or Part Time

Part Time

Grade

N/A

Salary Range

Hiring Salary Range

$15.00 - $16.25/Hourly. Rate Commensurate with Experience

Fixed Term/Tenure Track (Faculty Only)

Regular or Temporary

Regular

Job Description Summary

This is an opportunity to become a Student Computer Technician providing support of campus technologies to faculty, staff, and students in offices, classrooms, and computer labs.

The objective of this program is to employ and develop the next generation of technology professionals by providing practical work experience for students at the Largo campus.

These positions will be working under the direction of Enterprise Technology’s Technology Client Support Services. Students are expected to work approximately 10 hours per week. Work schedules are coordinated individually with each student to ensure their availability for scheduled classes and the business needs of the College. Current support operations are conducted during these times: (Monday – Saturday) 8:00 AM – 9:45 PM and Saturdays (8:00 AM – 4:30 PM).

Minimum Qualifications

  1. Must be a current PGCC student enrolled with a course load of 12 credits or more per semester with a PGCC grade point average of 2.50 or above.
  2. High School diploma or equivalent.
  3. Completion of course INT -1010 (Introduction to Information Technology) or equivalent course is required.
  4. Completion of INT -1540 (Computer Hardware I) or equivalent course is required.
  5. Previous technology experience is preferred, but not required.
  6. PGCC Information Technology related major is preferred, but not required.
  7. Previous experience providing customer service is preferred, but not required.


Criteria

The following criteria will be used to review the applications of those candidates who meet the minimum qualifications and select those who will be invited for an interview. In addition to the criteria listed below, other information gained from, and observations made during the interview process may be considered in selecting candidates to be recommended for appointment. Please ensure that your application and attached documents address the criteria listed below:

  1. Must have a positive, upbeat, and courteous attitude.
  2. Demonstrated ability to complete tasks on time.
  3. Ability to provide quality customer services working with minimal supervision.
  4. Ability to work collaboratively in a team environment
  5. Knowledge of principles and operations of computer systems and related peripheral equipment.
  6. Ability to analyze and troubleshoot end-user problems on-site or via the telephone.
  7. Ability to maintain knowledge of current technology and able to learn new technology.
  8. Ability to communicate professionally, accurately and effectively in both verbal and written, as well as on the telephone.
  9. Ability to understand and respond to user questions in an effective and courteous manner.
  10. Ability to convey technical procedures and directions in layman’s terms
  11. Proficiency in the operation and use of personal computers, utilizing Microsoft Office Suite, email, and Microsoft Operating systems.
  12. Understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of Prince George’s Community Colleges’ students, faculty, staff, and community.


Job Requirements

  1. Must have reliable transportation to fulfill scheduled work commitments. This includes timely arrival for the start of your shift.
  2. Must be available to work approximately 10 hours per week. The shifts will be agreed upon between the Student and Enterprise Technology.
  3. Ability to communicate effectively in spoken and written standard English.
  4. As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.


Is Background Check Required?

Yes

Posting Number

PGCC114211/12

Open Date

01/07/2019

Close Date

Open Until Filled

Yes

Background Check Statement

Special Instructions to Applicants

Each student applicant must provide at least one reference from a current PGCC faculty member.

References from faculty associated with the College’s Information and Engineering Technology Department are preferred.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you currently enrolled as a student at Prince George's Community College?
    • Yes
    • No
  2. * Which of the following best describes your level of completed education? (Education details must be included in your application.)
    • Master's Degree or above from an accredited college/university
    • Bachelor's Degree from an accredited college/university
    • Associate's Degree from an accredited college/university
    • One to two years of college credit (30 credit hours is equivalent to one year)
    • Less than 30 credits from an accredited college/university
    • High School Diploma or GED
    • None of the above
  3. * Have you successfully completed INT-1010 (Introduction to Information Technology) and INT-1540 (Computer Hardware I) or equivalent courses?
    • Yes
    • No
  4. * Do you currently have a GPA of 2.5 or above?
    • Yes
    • No
  5. * How did you hear about this employment opportunity?
    • HERC
    • HigherEd Jobs
    • Hispanic Outlook
    • Indeed
    • Personal Referral
    • PGCC Website
    • Social Media (LinkedIn, Twitter, Facebook)
    • The Chronicle of Higher Ed
    • The Washington Post
    • Other: Please indicate below
    • Educause
  6. How did you hear about this employment opportunity? If you selected 'Other' please indicate source:

    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
  3. Transcripts
  4. Letter of Recommendation 1
Optional Documents
  1. Certifications - See Minimum Qualifications for type


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