Shift Leader, Dispatch Center

Class Description

Assist the Assistant Director of Public Safety with general oversight of daily operations of the Dispatch Center personnel. Perform public safety communications and related administrative duties to support College wide communications, in a centralized dispatch center, providing training and daily direction to Dispatch Center personnel.

Minimum Requirements

Must be 18 years of age or older, with a High School Diploma or GED and three years police/public safety communications, clerical and related experience. Must submit to and successfully pass a comprehensive background investigation. Prior experience as a dispatcher, police officer or fire fighter preferred. The work week is 40 hours per week, may require overtime or special hours as needed or required.

Class Specific Essential Duties

1. Provide daily oversight of dispatch center operations and staff.
2. Serve as lead worker.
3. Scheduling of part-time staff.
4. Provide public safety technical support for specified dispatch technologies.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

Position Specific Essential Duties

1. Provide daily oversight of dispatch center operations and personnel, answering questions and providing guidance and direction to other dispatchers and call-takers.
2. Schedule all part-time dispatchers and call takers under the direction of the Assistant Director of Public Safety.
3. Participate in the selection of new dispatchers and call takers.
4. Closely monitor call center personnel for (1) quality assurance and (2) integrity of information input into database systems. Reviews work of other dispatchers to ensure compliance with state requirements.
5. Prepare, update, and conduct training for center staff in dispatch, call center functions, and procedures.
6. Provide input to the Assistant Director for evaluations of dispatch operations, systems and practices. Recommend alternatives to the Assistant Director.
7. Provides input to the Assistant Director for disciplinary actions related to the Dispatch center.
8. Troubleshoot key public safety technologies. Reports malfunctions as appropriate and monitors repairs.
   1. CCTV operability and retrieval of recorded evidence footage
   2. ARMS dispatch software (CAD)
   3. Emergency communication systems e.g., Whelan and Blaser and similar systems

• Maintain schedules in Entry Master System
• Assist in the planning and development of enhancements to communications equipment and operations.


CCBC Full Time Benefits At A Glance
BENEFIT SUMMARY
Medical Plan year
Employees may select CIGNA, or Kaiser Permanente Select HMO. No preexisting condition exclusions. All plans have prescription drug coverage and mental health and substance abuse benefits. All plans require the selection of a primary care physician, but allow the option to change. Annual Open Enrollment is in October/November.

Dental Plan year
Employees may select Cigna DHMO, CareFirst Traditional Dental or CareFirst Preferred Dental. Annual Open Enrollment is in October/November.

Vision Plan year
Employees may select Carefirst Preferred or Traditional Plans. Coverage includes one eye exam and benefits for glasses, contacts, or bi/trifocals every 24 months. Administered by Davis Vision. Kaiser medical plans allow members to have one eye exam yearly (covers exam only). Annual Open Enrollment is in October/November.

Employee Assistance Program (EAP)
Employees have access to the EAP, which provides CCBC employees and their family member's confidential 24-hour online and telephone access for legal, financial, and personal issues. Provided for CCBC employees at no cost. Administered by CIGNA behavioral.

Flexible Spending Accounts
(section 125)
Employees may select the FSA, which allows employees to pay for out-of-pocket medical and dependent care expenses. Employees may allocate a maximum of $5,000 per household, per plan year for daycare related expenses, on a pre-tax basis. Employees may allocate a maximum of $2,550 for medical related expenses. A debit card is provided to simplify claims processing for health care expenses. Annual Open Enrollment is in October and November. Administered by Benefit Strategies.

Life Insurance
Eligible employees receive one times their annual salary rounded up to the nearest $1,000. The minimum benefit amount is $50,000 and the maximum benefit amount is $200,000. CCBC pays 90% of the premium. Evidence of insurability is required if enrollment occurs 31 days after hire date. Administered by The Standard Insurance Company.

Long Term Disability (LTD)
Employees may enroll in the LTD Plan. Benefits are effective after 90 days of continuous total disability and pays 60% of the gross monthly salary. Evidence of insurability is required if enrollment occurs 31 days after the employee's hire date. Administered by The Standard Insurance Company.

Legal Services
Employees may enroll in the Legal Services benefit, which provides legal advice, consultation, and courtroom representation for commonly used legal services; plus will preparation, traffic violations, credit issues, warranty disputes, medical durable power of attorney and uncontested divorce. Annual Open Enrollment is in October/November. This plan is administered by Legal Resources.

Retirement Plans
Employees are eligible, based on position classification, to enroll in one of three retirement plans: (1) MD State Teachers Pension System, (2) MD State Optional Retirement Plan (ORP), or (3) Baltimore County Employees Retirement System. All plans require employee contributions except MD State ORP.

403(b) Supplemental Retirement Plans
For the 2016 calendar year, if you are under age 50, you could contribute up to $18,000, and if you are age 50 or older, you could contribute up to $24,000 because of a $6,000 'catch up contribution'.
Vendors: AIG-VALIC, TIAA-CREF, T. Rowe Price, Fidelity, Lincoln and ING.

457(b) Deferred Compensation Plan
For 2016, if you are under the age of 50, you could contribute the maximum of $18,000 to your 457(b) plan. If you are age 50 or older, that maximum increases to $24,000 because of a $6,000 'catch up contribution.' Vendor: Voya Financial Advisors, Inc.

Tuition Waiver/
Reimbursement
CCBC tuition is waived for benefit-eligible employees after a probationary period, if applicable. Tuition reimbursement for courses taken at other colleges and universities are available after one year of CCBC employment. Employees are reimbursed: $200/credit undergraduate; $260/credit graduate courses, up to a maximum of 18 credits per fiscal year.

Financial Services
Employees have access to a free checking account, direct deposit, loans and other services at First Financial Federal Credit Union and M&T Bank.

Time Off (fiscal year)
12-month employees accrue up to 12 days for sick and safe leave the first year of employment and 18 days per year thereafter. 10-month employees accrue up to 10 sick days the first year and 15 days thereafter. All employees are granted 3 personal business days per fiscal year. Employees are eligible based on position classification and years of service to accrue a minimum of 10 days and a maximum of 20 days of vacation per fiscal year.

Parking
Free. Must obtain a parking permit from the Department of Public Safety to use on all campuses.