Associate Director of Admissions - Operations

Position Title Associate Director of Admissions - Operations Position Number 088431 Department Admissions - 240300 Description of University
Appalachian State University, in North Carolina's Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls about 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors. Minimum Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years of experience working with undergraduate recruitment and/or application processing.
• Experience working with high school and college transcripts and interpreting grading scales and schemas.
• Excellent communication, organizational, and time management skills.
• Experience working with relational databases in data entry and database management.
• Knowledge of academic policies as well as university and department operating procedures and policies and ability to apply the same.
• Excellent critical thinking, organization, communication, and time management skills.
• Must have a team mentality and be able to operate effectively in an ever-changing environment.
• Ability to handle confidential matters judiciously.
• Highly organized individual with the ability to multitask and who is detail oriented is vital to being successful in this role.

License/Certification Required
N/A Essential Duties and Responsibilities
The Associate Director of Admissions Operations is responsible for managing staff that provides application support and services for prospective undergraduate students and parents. The Associate Director is charged with providing proactive communication and training team members so that they can process applicant materials and information in a timely and accurate fashion.

The primary purpose of this position is to ensure smooth, effective, and accurate daily operations in Admissions by:

• Serves as the backup to the Director of Operations in meetings, committees, and other administrative capacities.
• Assists the Sr. Director of Admissions and the Director of Operations in facilitating the applicant admissions decisions for undergraduate decisions as well as sitting in on senior-level decisions regarding prospect name buys and conducting data uploads.
• Serves as part of the office leadership team and supports all of the leadership responsibilities.
• Works with the Director of Operations to establish parameters for timely and accurate applicant processing, reporting, and reconciliation of records.
• Works with applicants and families to resolve application issues and challenges.
• Manages and identifies work priorities; scheduling work and projects.
• Establishes and manages employee performance standards, evaluations, and time reporting for all Operations staff.
• Responsible for the hiring, training, and staff development needs of all Operations staff including temporary staff.
• Recommends policies and establishes procedures that improve efficiencies in the office while still in the best interest of the student.
• Prepare and oversee development, maintenance, and revision of the Operations Unit policy and procedures manuals.
• Coordinates with other offices to establish procedures for technical admissions and recruitment services.
• Resolves functional and technical problems within the office and across campus.
• Provides guidance and assistance to staff in all technical areas and in understanding and applying policies and procedures.
• Oversees the admission of undergraduate students in compliance with University as well as the System Office academic and conduct standards.

Suggested Salary Range $45,000-$52,000 Physical Demands of Position
Typical physical demands of a professional position within a university. Special Instructions to Applicants
Please attach required documents:

• Cover Letter
• Resume

List a minimum of 3 professional references in the application or attach a List of References with Contact Information. AA/EEO Statement
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Important Contacts:

Director of Human Resources/ EEO Officer
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187

Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144

ADA /504 Coordinator & Office of Disability Resources Director
Office of Disability Resources
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056 Diversity and Inclusion at Appalachian
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.

We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.

We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community. Quick Link https://appstate.peopleadmin.com/postings/31660