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Associate Director of Admissions - Operations

Appalachian State University
North Carolina, United States
Salary Not Specified
Posted date
Jun 10, 2019

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Position Type
Faculty Positions, Business & Management, Management, Administrative, Academic Affairs, Academic Administration, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Type
Full Time
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Position Title Associate Director of Admissions - Operations Position Number 088431 Department Admissions - 240300 Description of University

Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls about 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.

Minimum Qualifications
  • Bachelor’s degree
  • Three to five years of experience working with undergraduate recruitment and/or application processing.
  • Experience working with high school and college transcripts and interpreting grading scales and schemas.
  • Excellent communication, organizational, and time management skills.
  • Experience working with relational databases in data entry and database management.
  • Knowledge of academic policies as well as university and department operating procedures and policies and ability to apply the same.
  • Excellent critical thinking, organization, communication, and time management skills.
  • Must have a team mentality and be able to operate effectively in an ever-changing environment.
  • Ability to handle confidential matters judiciously.
License/Certification Required
N/A Essential Duties and Responsibilities
The primary purpose of this position is to ensure smooth, effective, and accurate daily technical operations in Admissions by:
  • Identifying work priorities; scheduling work and projects.
  • Leading and working closely and effectively with the Operations Unit to ensure that work is completed in a timely and very accurate fashion.
  • Recommending policies and establishing procedures that improve efficiencies in the office while still in the best interest of the student.
  • Coordinating with other offices to establish procedures for technical admissions and recruitment services.
  • Resolving functional and technical problems within the office and across campus.
  • Hiring, training, and evaluating Operations Unit staff.
  • Maintaining and monitoring time and personnel records for the 5 full-time Operations Unit staff and overseeing any temporary employees within the unit.
  • Providing guidance and assistance to staff in all technical areas and in understanding and applying policies and procedures.

Maintaining operational effectiveness and efficiency by:
  • Overseeing the admission of undergraduate students in compliance with University academic and conduct standards.
  • Preparing and overseeing development, maintenance, and revision of the Operations Unit policy and procedures manuals.
  • Maintaining subject area expertise for all duties overseen.
  • Researching problems that may arise related to data in the SIS and CRM databases.
  • Serving effectively on the department’s management team by actively participating in decision-making and planning.
Suggested Salary Range $45,000-$52,000 Physical Demands of Position
Typical physical demands of a professional position within a university. Special Instructions to Applicants
Please attach required documents:
Cover Letter and Resume.

List a minimum of 3 professional references in the application or attach a List of 3 References with Contact Information AA/EEO Statement

Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Diversity and Inclusion at Appalachian

We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.

We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.

We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.

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